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Kacie Greico
Kacie Greico at Toyota of Scranton

Kacie Greico

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
259 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

7 yrs, 4 mos

4.8

259 Reviews

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259 Reviews of Kacie Greico

October 15, 2025

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Employee Rating

Kacie is always so courteous and glad to answer any questions. It's great how quick I am in and out without delay. More

by TWOCHEDDARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

Toyota of Scranton responded

TWOCHEDDARS, Thank you for your kind words! We’re so glad to hear that Kacie consistently provides courteous service and answers all your questions. It’s great knowing your visits are quick and seamless — we’ll be sure to share your feedback with her and the team! Warm regards, The Service Team Toyota of Scranton

October 14, 2025

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Kacie is always kind; she makes sure her customers are well taken care of. Excellent customer service every visit. More

by SAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2025

Toyota of Scranton responded

Hi SAM, Thank you for sharing your kind words about Kacie! She’ll be thrilled to know her care and attention made a difference. Providing excellent service and ensuring our guests are always well taken care of is what we strive for at Toyota of Scranton. We truly appreciate your continued trust and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

October 11, 2025

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Employee Rating

Kacie is always friendly. She has been very knowledgeable. She makes sure things are done on a timely manner or let’s me know if they are behind schedule. More

by SAMSAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Toyota of Scranton responded

SAMSAD100, Thank you for sharing your feedback! We’re so glad to hear that Kacie continues to provide you with friendly, knowledgeable, and timely service. Keeping our guests informed every step of the way is exactly what we strive for. We’ll be sure to share your kind words with her — we appreciate your trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

October 10, 2025

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Employee Rating

Always friendly and will ing to work with you to get you the best deals. More

by MMUTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Felkowski

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Oct 13, 2025

Toyota of Scranton responded

MMUTA, Thank you for your kind words! We’re happy to hear that our team’s friendliness and willingness to work with you made your experience a great one. We truly appreciate your continued trust in Toyota of Scranton! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

September 06, 2025

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Employee Rating

Clean spacious waiting area. Covered all aspects of the recalls and the defect on the exterior of the vehicle. More

by MELANMICHAEL72
Recommend Dealer
Yes
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Sep 08, 2025

Toyota of Scranton responded

MELANMICHAEL72, Thank you for sharing your feedback! We’re glad you found our waiting area clean and comfortable, and that our team was able to take care of all your recalls and address the exterior concern. We appreciate your trust in us and look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

September 06, 2025

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Employee Rating

Great service thank you. Very knowledgeable about service being performed. Always a very enjoyable experience. More

by YASMELY.Q22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Ochwat

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Sep 08, 2025

Toyota of Scranton responded

YASMELY.Q22, Thank you for your kind words! We’re delighted to hear that our team’s knowledge and service made your visit such a positive one. It’s wonderful to know that your experiences with us are always enjoyable, and we look forward to serving you again. Warm regards, The Service Team Toyota of Scranton

September 03, 2025

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Always receive great customer service when I take my van in. Kacie is a pleasure to deal with. More

by LMMDMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Toyota of Scranton responded

LMMDMAY, Thank you so much for sharing your kind words! We’re thrilled to hear that Kacie continues to make your visits a positive experience and that you always receive great service. We’ll be sure to pass along your appreciation to her and the team. We truly value your loyalty and look forward to taking care of your van for years to come! Warm regards, The Service Team Toyota of Scranton

September 02, 2025

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Employee Rating

Kacie is great; always ensures I am comfortable and informed. The staff is friendly and accommodating. I've had my Toyota vehicles serviced at Toyota of Scranton for many years and trust that I am ge More

by LROSENBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Toyota of Scranton responded

LROSENBERRY, Thank you for your loyalty and kind words! We’re so glad to hear that Kacie and our team consistently make you feel comfortable and well-informed. It’s wonderful to know you’ve trusted us with your Toyota vehicles for so many years, and we’re proud to provide you with top-notch service every visit. We truly appreciate your support and look forward to taking care of your vehicles for many more years to come! Warm regards, The Service Team Toyota of Scranton

September 01, 2025

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Employee Rating

Kaci waited on us, understood our issue and resolved it beyond satisfaction. Doug (who sold us our Sienna) also came over to see us. More

by JPETLOCK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

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Sep 02, 2025

Toyota of Scranton responded

JPETLOCK56, Thank you for sharing your experience! We’re so glad Kaci was able to fully understand your concern and resolve it beyond your expectations. It’s also great to hear that Doug stopped by to say hello—it’s always nice to see familiar faces. We appreciate your trust in our team and look forward to serving you again! Warm regards, The Toyota of Scranton Team

August 05, 2025

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Employee Rating

Kacie Greico is a superstar. She gets my car in on time, communicates clearly and is compassionate and sympathetic when the repair will be difficult or expensive. I value my rela More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Toyota of Scranton responded

Hi Janet, Thank you for your kind words! We're thrilled to hear how much you value your relationship with Kacie and Toyota of Scranton. She truly is a superstar, and we’re lucky to have her on our team. We'll be sure to share your feedback with her! ~Guest Experience Team Toyota of Scranton

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