KHALIL R. MERCADO CORREA

I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a t customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner. They were very attentive, courteous, and informative throughout the whole process. Jovie kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very convenient and appreciated. I am very satisfied with the quality of the work done on my car. It runs smoothly and looks great. Duvsl Acura Service Department have earned my trust and loyalty as a customer. Thank you for your outstanding service and dedication. Each of you are a valuable asset to Duval Acura and I hope they recognize your efforts. More

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I have only used this dealership for service on my 2012 Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Khalil the service writer that always is right on top of what’s going on with my car and keeps me informed throughout the process. This is the only place I will ever use to service my Acura More

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Had an emergency that occurred at 8:30 am. Got to Duval Had an emergency that occurred at 8:30 am. Got to Duval Acura at 9:30 am. Spoke with Khalil Mercado... treated me like I was is only customer... did Had an emergency that occurred at 8:30 am. Got to Duval Acura at 9:30 am. Spoke with Khalil Mercado... treated me like I was is only customer... did not try to up sell me.... talked me out of spending a lot of money for what I thought would be a prudent preventive maintenance to avoid a future problem. Even washed my car. was on my way home by 11:30am. GREAT CUSTOMER EXPERIENCE! Thanks Khalil! More

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Do Not Trust Duval Acura repair shop don't get your car repaired at this shop... Let me start off by saying we've purchased two vehicles from Duval Acura. I had my Acura RDX in to get a diagnostics on the repaired at this shop... Let me start off by saying we've purchased two vehicles from Duval Acura. I had my Acura RDX in to get a diagnostics on the AC system, which I've had already had gotten two diagnostics from another shops before going to Duval Acura repair shop. But I was thinking of trading my truck in for a newer model so I thought why not let them give us a diagnostics and we can get it repaired there and just trade it in. Well they gave us a estimate saying that we needed our total AC system replaced compressor, condenser, evaporator expansion valve you name it holes o-rings everything. $2774 to $3523 in repairs. Even though it was $200 for a diagnostics we decided to get one more opinion. Contacted reputable repair shop told them all this stuff needed to be replaced they gave us an estimate for half the price. I took my truck in only for them to tell me it did not need all those things done ended up needing an expansion valve a couple hoses for $600 plus the lost $200 that I paid for Duval Acura plus the diagnostics from the other shops. The technician at Duval Acura told us the compressor exploded. Save yourself do not trust Duval Acura repair shop, they juice up repairs so that it's more profitable for them. I will not be buying anything thing else from Duval Acura. More

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Good to work with I bought our MDX after a neighbor bought one from Cain, the transaction seemed to go well. I would suggest that the management either change the deale I bought our MDX after a neighbor bought one from Cain, the transaction seemed to go well. I would suggest that the management either change the dealer advertisement sticker on the rear of the car or not put it on at all, it looks terrible and I asked to have it removed. More

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Thank You I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The s I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The service my car needed was explained clearly. My car was ready in the time stated to me. Khalil is very exceptional. He made sure that he explained fully what needed to be done and how the process will take place. I love this location and would recommend you give it a try. Each department is amazing at what they do, and this is why I continue to return. More

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Upon arriving from Louisville, KY, we were greeted by Khalil and Cain. The personalized service and extreme knowledge of the vehicle we had been presented made it easy and pleasant to complete our lease Khalil and Cain. The personalized service and extreme knowledge of the vehicle we had been presented made it easy and pleasant to complete our lease transaction. Binrashed was also pleasant and helpful. Thank you to the best experience! More

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I have always been treated well at this dealership. That’s why I returned. I previously owned a 2008 MDX. I presently own a 2018 MDX. That’s why I returned. I previously owned a 2008 MDX. I presently own a 2018 MDX. More

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Always a pleasure Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience. Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience. More

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Duval Acura is the best. Absolutely amazing people from the time you walk in until you walk out. They always go above and beyond. All around great people. the time you walk in until you walk out. They always go above and beyond. All around great people. More

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