KEVIN CASTILLO | Page 4

Working with Kevin was amazing -Easy, fast, and enjoyable car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! More

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I would NEVER recommend the dealership because of the unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, pr unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, prolonged the process to keep me onsite longer, used the value of my trade to create confusion and back into numbers. Dom then accelerated through the signing of paperwork without showing me pertinent pages of the sales contract that required my e-signature. To make matters worse, Dom typed my name on the signature lines of those documents without my knowledge or consent, which is ILLEGAL Once home, I thoroughly reviewed the paperwork and discovered discrepancies in numbers as and saw my electronic signature on pertinent pages of the sales contract. I returned to the dealership a few hours later and asked them to nullify the contract because I wouldn’t have moved forward had I known how much I was actually being charged for the car. Dennis said I could have my trade in vehicle back but that turned out to be another lie. The GM then came out, told me there was no “cooling off period in Maryland” so I was not getting my old car back and he hoped I would eventually like my new car. I am now locked into a car payment for 5 years that is almost double what I planned on. Had Dom shown me the information on his computer screen, I wouldn’t have purchased the car. Had Dennis nullified my contract as he said he would, then I wouldn’t be saddled with a car payment that has me stretch very thin financially, for 5 years.. More

by dikluttz Verified Customer Verified Customer

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Worst dealership I have ever dealt with. Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it fixed. Took the truck to the local dealership myself and had it fixed and found out ideal never called. The check engine light was caused by improper software update and install performed by Ideal. After buying the truck I asked for the second key and was told they could not find it and would have to look. They did not locate the key before I left so they said they would locate it and mail it to me with my new tags. Never got a call. I called Ideal 8 times asking where the key was only to be told they still had to look for it and would call back the next day but never got a call back. On the 8th call I was informed there was never a second key when the truck was traded and they denied saying they would locate and ship me the key. They told me if I wanted a second key I would have to buy it myself. Both the salesmen and managers were equally useless. Never dealing with this dealership again! More

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My salesperson, Kevin, was very helpful and made the transaction smooth. I enjoyed working with him. transaction smooth. I enjoyed working with him. More

by lisaski68 Verified Customer Verified Customer

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I worked with Kevin C. And he was very helpful in the car buying process. The whole experience went smoothly. . And he was very helpful in the car buying process. The whole experience went smoothly. . More

by barbloliphant Verified Customer Verified Customer

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The whole experience was pleasant and enjoyable, no one made me feel pressured or uncomfortable. I would definitely recommend ideal dealership made me feel pressured or uncomfortable. I would definitely recommend ideal dealership More

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I visited several dealerships, but the level of service here stood out immediately. My salesperson Kevin Castillo listened to what I needed instead of trying to upsell me. walked me through the features, here stood out immediately. My salesperson Kevin Castillo listened to what I needed instead of trying to upsell me. walked me through the features, took extra time during the test drive, and even helped set up my phone in the car. I drove away feeling confident and extremely satisfied. More

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Ideal Hyundai was a pleasure to work with. They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his custom They made the process easy for me from start to finish, and Julian was fantastic despite being relatively new. He went above and beyond in his customer service. More

by allieshellaway Verified Customer Verified Customer

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All the team was great, very helpful. I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I g I bought my first car and I don’t know a lot about cars. However they took the time to explain the benefits and characteristics of each car until I got the best car for my needs. More

by 14.DANIELAO Verified Customer Verified Customer

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Great place to buy a car. Kevin was Great! Both Kevin and Walter took very good care of us. Will definitely buy our next car from Ideal Hyundai. Kevin was Great! Both Kevin and Walter took very good care of us. Will definitely buy our next car from Ideal Hyundai. More

by amylonas54 Verified Customer Verified Customer

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