KEVIN CASTILLO | Page 3

Kevin fue el mejor , mi carro estuvo súper limpio , lo recomiendo a todo el que quiera un buen servicio recomiendo a todo el que quiera un buen servicio More

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Kevin helped me find the right car for me - Wonderful experience - the team at Ideal were friendly and helpful . experience - the team at Ideal were friendly and helpful . More

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Had a great experience…whole process went smoothly. .definitely would recommend to others for sure. .definitely would recommend to others for sure. More

by sujitjoe Verified Customer Verified Customer

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The people here were extremely friendly and helpful! They’re willing to work with you until you find the perfect car. They’re willing to work with you until you find the perfect car. More

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Great 5-star car buying experience with Kevin-no pressure ,fast process,fair deal and clear communication including follow up after purchase!! ,fast process,fair deal and clear communication including follow up after purchase!! More

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Kevin was kind, knowlegable, patient, not pushy (which would have been a deal breaker for me). would have been a deal breaker for me). More

by asdf4junk Verified Customer Verified Customer

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Kevin and Dom were awesome! Kevin was so patient and willing to show us multiple cars and help us find the perfect fit/price for us. Kevin was also incredibly personable and fri Kevin was so patient and willing to show us multiple cars and help us find the perfect fit/price for us. Kevin was also incredibly personable and friendly. Thanks again!! We love our new car so much. More

by bibb.sarah Verified Customer Verified Customer

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Working with Kevin was amazing -Easy, fast, and enjoyable car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! car buying experience. Honest, helpful, and went above and beyond. 10/10 recommend! More

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I would NEVER recommend the dealership because of the unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, pr unethical, slimy, dishonest sales tactics used by Dennis and Dom, and reinforced by the general manger. They used false sincerity to create trust, prolonged the process to keep me onsite longer, used the value of my trade to create confusion and back into numbers. Dom then accelerated through the signing of paperwork without showing me pertinent pages of the sales contract that required my e-signature. To make matters worse, Dom typed my name on the signature lines of those documents without my knowledge or consent, which is ILLEGAL Once home, I thoroughly reviewed the paperwork and discovered discrepancies in numbers as and saw my electronic signature on pertinent pages of the sales contract. I returned to the dealership a few hours later and asked them to nullify the contract because I wouldn’t have moved forward had I known how much I was actually being charged for the car. Dennis said I could have my trade in vehicle back but that turned out to be another lie. The GM then came out, told me there was no “cooling off period in Maryland” so I was not getting my old car back and he hoped I would eventually like my new car. I am now locked into a car payment for 5 years that is almost double what I planned on. Had Dom shown me the information on his computer screen, I wouldn’t have purchased the car. Had Dennis nullified my contract as he said he would, then I wouldn’t be saddled with a car payment that has me stretch very thin financially, for 5 years.. More

by dikluttz Verified Customer Verified Customer

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Worst dealership I have ever dealt with. Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it Had check engine light come on 800 miles after driving it off the lot. Called Ideal and they said they would call my local shop and arrange to get it fixed. Took the truck to the local dealership myself and had it fixed and found out ideal never called. The check engine light was caused by improper software update and install performed by Ideal. After buying the truck I asked for the second key and was told they could not find it and would have to look. They did not locate the key before I left so they said they would locate it and mail it to me with my new tags. Never got a call. I called Ideal 8 times asking where the key was only to be told they still had to look for it and would call back the next day but never got a call back. On the 8th call I was informed there was never a second key when the truck was traded and they denied saying they would locate and ship me the key. They told me if I wanted a second key I would have to buy it myself. Both the salesmen and managers were equally useless. Never dealing with this dealership again! More

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