KARL FAUL

I'm the original owner of a faithful, beloved Nissan Frontier Crew Cab, well-built in March 2000, but was parked for 8 months after two shops advised me to trash it. Luckily, when my better half & I ap Frontier Crew Cab, well-built in March 2000, but was parked for 8 months after two shops advised me to trash it. Luckily, when my better half & I approached Lorenzo Nissan of Fort Lauderdale, they had the knowledge, respect & energy to more than fix its problems: In less than two weeks, my trusty truck was effectively restored --- reborn! --- and returned to me in showroom condition. Every Lorenzo employee I talked to contributed, but I'd like to express my heartfelt thanks to Service Director Karl Faul, who took the time to hear my concerns about previous work done by others that may have done permanent harm to the engine; Service Foreman Sam Torres, who truly saved my truck because of his 30 yrs experience & deep knowledge of its 6-cyl. engine (I can never thank you enough, Sam!); and Service Advisor Brandon Palmer, who always followed up on the details & smoothed out any "bumps in the road". Thank you all. And so, after considerable doubts earlier this year, I can say that my truck has re-entered its 27th year in excellent shape because the good people of Lorenzo Nissan cared so much to do the work to get it there. Thank you all again, SO MUCH, for bringing back my beautiful 2000 Nissan Frontier! More

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We had an appt amd still waited for 2 pluss hours past appt time. It is frustrating to make appt and sit and wait. In addition the sales people were talking loudly about others using bad language while ch appt time. It is frustrating to make appt and sit and wait. In addition the sales people were talking loudly about others using bad language while children in ear distance More

by Ghorvath Verified Customer Verified Customer

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The advisors are not very approachable. The complimentary wash they left my car worse condition with dirt from thier shoes The complimentary wash they left my car worse condition with dirt from thier shoes More

by zvega15 Verified Customer Verified Customer

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I had a great experience leasing my new Nissan rogue. Jessica was amazing to work with along with the rest of the staff who helped. I am very happy with my new car and love it! Jessica was amazing to work with along with the rest of the staff who helped. I am very happy with my new car and love it! More

by PAIGE.ROTHENBERG Verified Customer Verified Customer

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Professional, helpful, and very friendly. I am never there longer than a few hours for my service and that helps with my life style. I am never there longer than a few hours for my service and that helps with my life style. More

by mrsrene07 Verified Customer Verified Customer

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Very good service Nice and reliable people we were satisfied and we will suggest to others. satisfied and we will suggest to others. More

by c44001601 Verified Customer Verified Customer

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Appreciated how no one was pushy, and did not try to get us into a high price vehicle and pay more. Emanuel Vilchez our salesman extremely helpful, above and beyond service from him. us into a high price vehicle and pay more. Emanuel Vilchez our salesman extremely helpful, above and beyond service from him. More

by jjblake6900@yahoo.com Verified Customer Verified Customer

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When I came to do service the young man at the front desk was very nice and respectful, no one bothers me to buy car. was very nice and respectful, no one bothers me to buy car. More

by carnegiedulcie6 Verified Customer Verified Customer

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This dealership was easy yo schedule an appointment for service. They fixed the recall issues with my vehicle it was ready in under 3 hours and vacuumed, interior wind down and exterior was washed as well service. They fixed the recall issues with my vehicle it was ready in under 3 hours and vacuumed, interior wind down and exterior was washed as well! Great job guys! Only one issue which I failed to mention when scheduling was the red arrows lit up on my dashboard that indicated a rearend heavy load. This needed to be turned off by the mechanics and clearly they did not notice the warning lights or they would have reset it. Hopefully the manager who reads this review will contact me and offer a convenient solution. Other than this one issue, I would highly recommend this dealership . More

by Ayesha Verified Customer Verified Customer

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had to stand for over 10 minutes in the reception room, they barely washed my car (complimentary) the guy watched me take everything out of my car because i thought they was actually doing a reall car was they barely washed my car (complimentary) the guy watched me take everything out of my car because i thought they was actually doing a reall car wash because i seen doors open to other cars that were being washed. so when i noticed the inside still dirty or the same when i arrived i was very disappointed! they guy said i wouldn’t have to wait 2 hours after i asked if they had assistance to get me back home because i had a sick child that was left home sleeping and i couldn’t wait for 2 hours. he assured me 2x it would be wayyyyy less than 2 hours because they were training someone new. i waited 1 hour and 49 minutes. very disappointing and upsettting. i will never return there for another service again & i live in ft. lauderdale 10 minutes away. smh. like they didn’t want to send me a uber home even tho i kept reiterating that i had a sick child at home and i couldn’t wait. like they didn’t care and still made me wait. disregarded my question on weather or not they had assistance for folks to get home who couldn’t sit and wait 2 hours for the service to be completed. that was rude and disrespectful and no care to the customer spending money there. so 1 star and i won’t be returning for my next service i’ll find another dealership or just go to midas or something More

by JaylaLove Verified Customer Verified Customer

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