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Justin Worrell

Overview Reviews (161) Inventory (413)

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Justin Worrell

Assistant Service Manager

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

161 Reviews

Overview Reviews (161) Inventory (413)

4.8

161 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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161 Reviews of Justin Worrell

October 18, 2025

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Everyone has been extremely helpful. Justin made sure my window was replaced and followed up to see it was done. Jim in finance was also amazing friendly and helpful. Josephine who was m Justin made sure my window was replaced and followed up to see it was done. Jim in finance was also amazing friendly and helpful. Josephine who was my sales person was kind and followed up throughout the week to make sure I was happy with thepurxhase. I would recommend to others to show for a car here. Thank you for the great service More

by HEIL222

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Oct 18, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

October 16, 2025

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Absolutely the best service & smiles! ! Definitely worth the trip to THIS dealership!! Sincerely appreciated the timing!! Fast, friendly & professional!! ! Definitely worth the trip to THIS dealership!! Sincerely appreciated the timing!! Fast, friendly & professional!! More

by rplaza150

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Craig Battinell, Oscar Alicea, Sarita Alzate

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Oct 16, 2025 -

Hyundai of Wesley Chapel responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hyundai of Wesley Chapel, we look forward to having you as a valued customer for many years to come! Sincerely, Jose Gesmondi Service Manager

October 13, 2025

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I purchased a 2020 Hyundai and had to return it 3 times for repairs the first 10 days of ownership.The Dealer finally told me that the cost for repairs that are needed would cost me $5913. I asked if l cou for repairs the first 10 days of ownership.The Dealer finally told me that the cost for repairs that are needed would cost me $5913. I asked if l could return the car and that was not an option.l have had the repairs done at about half the Dealer's estimate. Needless to say l would not recommend. More

by drobbins1935

Verified Customer

Recommend Dealer

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Oct 14, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

October 08, 2025

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Employee Rating

Extremely patient and good to me They were very helpful and explained and showed me all details with the car in the shop and explained and showed me all details with the car in the shop More

by DONNAQUINN45

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell

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Oct 08, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

October 04, 2025

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I was awed by the magnificence of the dealership & the professionalism on display there. I see that that dealership stands out as the premier Hyundai dealership of central Florida. professionalism on display there. I see that that dealership stands out as the premier Hyundai dealership of central Florida. More

by e.d.caudill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Samuels, John Paddyfoot, Telon Gumbs

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Oct 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

October 01, 2025

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Be prepared to leave voicemails and them not to be returned. They are not good at answering the phone or responding to messages (even when they have your car) returned. They are not good at answering the phone or responding to messages (even when they have your car) More

by Anonymous

Verified Customer

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Workmanship

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Recommend Dealer

Other Employees Tagged: Justin Diaz, Jasmine Yarwood

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Oct 03, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely, Jose Gesmondi Service Manager

September 25, 2025

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They take very good care of you with service and friendliness. Honestly the best dealership I've ever been too! friendliness. Honestly the best dealership I've ever been too! More

by austinkalnins

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Caruso, Jasmine Yarwood

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Sep 25, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

August 30, 2025

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Employee Rating

Justin is great :) He is professional and had me in and out Got my oil changed out Got my oil changed More

by Familyhenry06

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 30, 2025 -

Hyundai of Wesley Chapel responded

August 28, 2025

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Employee Rating

Excellent service, partially covered under warranty. Gave me a loaner car until work completed. Entirely satisfied! Gave me a loaner car until work completed. Entirely satisfied! More

by PPROFFMAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Diaz, Tom Caruso

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Aug 28, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

August 24, 2025

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Employee Rating

Absolute worst dealership I've ever dealt with. After the sale, it's obvious that the customer's time is of no importance to them. Nothing but lies and promies broken. The disfunction starts at th After the sale, it's obvious that the customer's time is of no importance to them. Nothing but lies and promies broken. The disfunction starts at the top. More

by roffutt

Verified Customer

Service Communication

Recommend Dealer

Other Employees Tagged: Jose Fernandez

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Sep 18, 2025 -

Hyundai of Wesley Chapel responded

We're very disappointed to see that you are upset with us. We'd like the chance to speak with you directly about your concerns so that we can address them together but unfortunately we don't have enough information here to reach out to you directly. Manuel Menendez Lopez - Sales Director - manuelmenendezlopez@lithia.com

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