Justin Spurlock | Page 20

Very professional service rep. Justin fully explained the issues with my car. The only problem I have is with the cost of the repair. A $10 part cost me about $550 or so. The probl Justin fully explained the issues with my car. The only problem I have is with the cost of the repair. A $10 part cost me about $550 or so. The problem was with the steering servo motor couple and the labor. This is a poor design to say the least and should have been a recall. I also was looking to change the spark plugs. This requires pulling the intake manifold to get the back three. Another stupid move by the Hyundia engineering team. My suggestion to Hyundia is to line up all the engineers and have them count off by threes and then fire 1 & 2 while telling number 3 to pull his or her heads out of their butts. Better yet, put a shop mechanic in charge of approving the final designs. More

by nav762000 Verified Customer Verified Customer

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If I could give my review zero stars, I would. I have had a Hyundai car for the past 4 years. I bought my third Hyundai vehicle from Hyundai of Saint Augustine last year, a new 2023 Hyundai Palisa I have had a Hyundai car for the past 4 years. I bought my third Hyundai vehicle from Hyundai of Saint Augustine last year, a new 2023 Hyundai Palisade. I brought my Palisade to Hyundai of Saint Augustine to get a simple oil change on a Saturday. After coming home, the next day my car was leaking oil. Luckily for me, my husband is a technician and was able to fix the mistake of the technician who did not place the O-ring correctly. So we had to pay out of pocket for an entire oil filter kit in order to get a new O-ring. We reached out to Justin on Monday at 8 am and did not hear back from him until 5:30 pm that night. What if my husband was not a mechanic and I did not have a vehicle to drive? So after my husband was able to speak to Justin on Monday, Justin was unable to help and said that he had to speak to his manager. We did not hear from Justin after leaving a voicemail. We also left a voicemail for the service manager who never called us back. We did not hear from Justin again until Friday, 5 days later. We were told that we would be reimbursed for the money we had to spend to fix their technician's mistake, still have not received the reimbursement. We also asked to have my front grill to be warrantied when we came in for the oil change as the paint is delaminating. Justin said that pictures would be taken and he would bring this up to management as well. We were then told we would have to come back to the dealership Monday through Friday to have someone look at it in person. The entire point of taking pictures was to avoid having to come in on a Monday through Friday as I am a healthcare provider and do not have to ability to do that. Overall, very unsatisfied with the customer service. More

by devinbellini Verified Customer Verified Customer

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Clean,clean,friendly, prompt professional trustworthy information was prompt staff was friendly helpful I will see you again information was prompt staff was friendly helpful I will see you again More

by skeptici12 Verified Customer Verified Customer

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first visit to new location April 2024 - oil change / multipoint/check battery - battery failed test- dealership did not have a replacement battery - had to wait over one hour for new battery to be loca multipoint/check battery - battery failed test- dealership did not have a replacement battery - had to wait over one hour for new battery to be located and installed. July 2024 oil change/ multipoint took over an hour and 45 min. Tunde O'Connor is the best of the best and the number one reason I continue having my car services at St Augustine Hyundai. You could not ask for or find better customer care than what Tunde provides. Mirena Napier is always as pleasant as can be. More

by colleenmur07 Verified Customer Verified Customer

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The new place is amazing and everyone is pleasant and accommodating. I have leased from this location twice and I will continue to do so. Very pleased with the sales , service and vehicles. I have d accommodating. I have leased from this location twice and I will continue to do so. Very pleased with the sales , service and vehicles. I have dealt with George, in sales, in the past and he was always top notch! Hyundai St.Augustine will be my “go to” auto dealership i the future. More

by GeriC Verified Customer Verified Customer

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Justin was professional and polite. He helped solve my problem quickly. He was very thorough. He helped solve my problem quickly. He was very thorough. More

by DONNA.DEFRANCESCO Verified Customer Verified Customer

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They are always very nice and helpful and pay attention to what your needs are and quickly get you in and out at a good time..I appreciate your business to what your needs are and quickly get you in and out at a good time..I appreciate your business More

by MURIELB.2244 Verified Customer Verified Customer

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This was our first trip to this dealership. We were treated so well by Justin, Service Advisor. John, our Shuttle Driver, dropped us off for a great day in St Augustine and picked us up at the We were treated so well by Justin, Service Advisor. John, our Shuttle Driver, dropped us off for a great day in St Augustine and picked us up at the location right on time. In addition to great service, our Sonata was washed and vacuumed! Oh my! We didn’t think this kind of service existed anymore. We know where we’re buying our next Hybrid! More

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Great salesman! And great service. They never disappoint. If you have questions all you have to do is call and ask. And great service. They never disappoint. If you have questions all you have to do is call and ask. More

by ratchet1973 Verified Customer Verified Customer

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I was able to schedule within a reasonable amount of time. Everyone was courteous. Also i liked the car ash. I never got that with the previous Hyundai dealer for maintenance time. Everyone was courteous. Also i liked the car ash. I never got that with the previous Hyundai dealer for maintenance More

by linda.fortuna Verified Customer Verified Customer

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