Justin Smith | Page 66

Just an awesome experience with the folks they were very professional and courteous I will definitely tell someone to buy hundai vehicle professional and courteous I will definitely tell someone to buy hundai vehicle More

by onechristmasnight Verified Customer Verified Customer

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The service was great, the personnel were very friendly and knowledgeable. The amenities were fine, but I would like to see a soda machine for more choices other than water and coffee. and knowledgeable. The amenities were fine, but I would like to see a soda machine for more choices other than water and coffee. More

by Bear Verified Customer Verified Customer

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Aced customer attention and attention! Mr. Justin Smith was a pleasure to deal with that day! Mr. Justin Smith was a pleasure to deal with that day! More

by yayaraySherira Verified Customer Verified Customer

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Company relayed to me what they were going to do for me , and they did exactly what they said . Very happy with this company . Great service from both service reps . and they did exactly what they said . Very happy with this company . Great service from both service reps . More

by nc2jakes Verified Customer Verified Customer

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Very helpful staff. They took care of everything and explained what they were doing in detail. They took care of everything and explained what they were doing in detail. More

by prmiller109 Verified Customer Verified Customer

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This was one of my worst experiences due to the system being down for appointments but I dropped my car off with Hannah and she said it would take roughly 2-3 days before they could look at it due to over being down for appointments but I dropped my car off with Hannah and she said it would take roughly 2-3 days before they could look at it due to overwhelming amount of cars coming in for service and the construction. One week went by and still had not had any communication, so I kept calling the 3rd, 4th, and 5th days my car was there but never got any response. Finally on Saturday after 5 full days of not having my car Justin called and stated they would be working on it the following Monday which would make it one week. That following Monday which was now one week without my car and could not be offered a loaner by anyone, I had to Uber and spend extra money just to get to work while my car still had not been diagnosed. Justin called that Monday stating they figure out the problem but had to order a part and was gonna take 3-4 days to get it then they would work on it. 5 days go by again but had not heard anything, I contacted Justin who called me back that Friday evening stating the part was scheduled to come in on Saturday and the car would be ready Monday. Justin called that Monday stating it was ready by 1pm. I thank Justin for taking over my maintenance for my car because whoever Hannah was that took my car dropped the ball. Justin stated he had no idea my vehicle was on the lot and this was 5 days after I dropped it off. So please accommodate Justin because he was a blessing. This all happened between July 31st and ended August 15th. I think Hyundai needs a little more communication and more accommodation for customers who drop a car off and it takes two weeks, my CNA warranty apparently could not cover a rental car due to my service only needing 5 hours and the slotted amount is 8 hours of labor. This made life very difficult. But thank you to Justin again, disappointed with Hyundai and their management. Makes me not want to buy another Hyundai. More

by GARRETT.HEIN2230 Verified Customer Verified Customer

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Justin was a great service provider and took care of everything as agreed. I’m very pleased with the quality of work and the attention to detail. everything as agreed. I’m very pleased with the quality of work and the attention to detail. More

by RYUJIKAN Verified Customer Verified Customer

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Don't tell me how I have to do my review, if you don't like the way I do it STOP bothering me like the way I do it STOP bothering me More

by RLYME Verified Customer Verified Customer

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Great service personnel and staff, nice building. Could use a soda machine in the waiting area. Could use a soda machine in the waiting area. More

by Bear Verified Customer Verified Customer

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Capital Hyundai of Jacksonville is the best dealership I have ever dealt with. They were super professional and bent over backwards to provide the appropriate help in order me to get my vehicle fixed. Just have ever dealt with. They were super professional and bent over backwards to provide the appropriate help in order me to get my vehicle fixed. Justin and Josh’s customer service was fantastic!! They have earned a lifetime customer from me!!! More

by benji312000 Verified Customer Verified Customer

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