Justin Smith | Page 64

Maint/service was performed on time. Replacement of two rear shocks was not efficiently handled. No follow up on request for approval under platinum extended warranty. After waiting a we Replacement of two rear shocks was not efficiently handled. No follow up on request for approval under platinum extended warranty. After waiting a week, I called the approval authority, learned they had approved the work the same day as submitted (6 days prior) and drove to the dealership to inform the service advisor (no response to voicemail messages left the previous day). Once approval was verified, ordering and installing the parts went smoothly. More

by Bill Verified Customer Verified Customer

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Everything was perfect and the service was very quick. I also enjoyed the waiting room, watching the weather channel because of storm was coming and I haven’t heard about it so it gave me time to prepare I also enjoyed the waiting room, watching the weather channel because of storm was coming and I haven’t heard about it so it gave me time to prepare More

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Minimal waiting time for oil change, tire rotation, cabin and air filter. Friendly staff. Been coming here for 5 years. and air filter. Friendly staff. Been coming here for 5 years. More

by Ken Verified Customer Verified Customer

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Outstanding service team. Worked my vehicle in for engine replacement and took care of a loaner vehicle as well. This is a TEAM OF ROCK STARS! Thank You! Worked my vehicle in for engine replacement and took care of a loaner vehicle as well. This is a TEAM OF ROCK STARS! Thank You! More

by Runninbarrels Verified Customer Verified Customer

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Always there when I need them . Couldn’t ask for better service. Keep up the good work Couldn’t ask for better service. Keep up the good work More

by DKOENIG0 Verified Customer Verified Customer

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Difficult to work with scheduling, wrong parts, time, service I had yo visit 4 different times in 2 weeks service I had yo visit 4 different times in 2 weeks More

by SCATO2010 Verified Customer Verified Customer

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The service was quick and the staff were really nice and did an excellent job on my car did an excellent job on my car More

by kennethedge2004 Verified Customer Verified Customer

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If I could give 0 stars I would. I purchased my 2022 Hyundai Kona July of 2022, and was very Happy with my purchase and the kind salesman who helped me. But that's where my satisfac I purchased my 2022 Hyundai Kona July of 2022, and was very Happy with my purchase and the kind salesman who helped me. But that's where my satisfaction ends!! I was enrolled in the Military For Life Service Plan, which state that I could receive a complimentary car wash for life along with other allowances. I had no problem getting my car washed the first time, but when I tried to schedule another wash I was met with excuses and straight out rudeness from the service dept. They basically lied and reneged on the offer I signed up for. I am in shock of the way they handled this, so much for honoring a promise to a veteran. I will never buy another vehicle from this place nor recommend them to a friend. Customer service sucks!! Thy don't honor their word or promises. More

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We sat and waited for our truck for over an hour when they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get the mirror fixed. Thats not her job. That is unacceptable. Your service dept is obviously lazy and cares nothing about the customer. We had to cancel other plans because they didn't do their job in the allotted 3 days before we picked up the truck. You should seriously look into getting another company for any dealership that uses this service department. When we buy another vehicle we will not use any dealership that uses that service dept. I'd like to think the dealership cares more about its customers than this service dept. shows. I'm still appalled and angry by the lack of respect and indignity they showed us. One star is to much but they didn't offer zero stars or I would've given them a zero star rating! More

by Poppy Verified Customer Verified Customer

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I purchased my Certified Used Hyundai several years ago, with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change became a little more involved and I was notified immediately what needed to be done and there was no pressure involved. It's a very friendly atmosphere. I go there because I trust the work that is done! More

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