Justin Ringersma

They took 4 times to fix our car but there ,it was a little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my sal little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my salesman Dylan,they kept getting the wrong part so it wasn’t there fault,just don’t know how GM can send the wrong part that many times. More

by SCHJMAT Verified Customer Verified Customer

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Thank you Boucher Cadillac! While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the- While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the-top experience for me. I knew when I brought my car in that you may not be able to determine the problem. (The problem existed several days earlier but was not presenting the problem on the day I brought it in.) You did an excellent job managing my expectations. However, when I picked up my car, you did an amazing job! Thank you! First, the lovely lady that greeted me told me where to go to “settle up” my bill. Second, I was not charged even though your tech team took the time to try to diagnose the issue. Third, while I was waiting for my car to be brought up (which probably took all of two minutes), the lovely lady in Service offered a complimentary soda or coffee. And finally, when I got to my destination, I found the nice note from John Kaiser, Service Director, on the front passenger seat along with a package of Famous Amos cookies. What an nice touch! I’ve been to other Cadi service centers and I’ve never gotten this level of service. Thank you Boucher Cadillac! I really appreciate your team and appreciate being treated so nice! More

by Sking Verified Customer Verified Customer

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Service/parts does a great job either solving and or attempting to solve our concern attempting to solve our concern More

by LANCE.PARKS2009 Verified Customer Verified Customer

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They were very courteous, kind, they took care of me very quickly, and we when my vehicle was done. They responded to me right away. quickly, and we when my vehicle was done. They responded to me right away. More

by Jims66tempest Verified Customer Verified Customer

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This will be my last time going to Boucher Cadillac. Over time, I kept having the sneaking suspicion that I was being oversold and overcharged for services. This was confirmed on my last encounter last Over time, I kept having the sneaking suspicion that I was being oversold and overcharged for services. This was confirmed on my last encounter last week. I went in for some unplanned work, my 2018 SRX needed a new thermostat. Sandy, the receptionist, was exceptionally helpful and took my car in as they were closing and set the expectation that it may be two days before they could work on my car. Two days later, Justin calls me and breaks down the quote. Explains that the thermostat would need to be replaced, alongside of coolant flush and gave the pricing for each service. I asked him to explain if the coolant, flushes necessary, which he did. I confirmed that some total of charges (“just under $900” - it added up to $890) And he confirmed it back to me. I then approved them working on the car. When I picked up the car, the cashier told me the amount was $1067. I asked her to explain why it increased so much, and she said “this isn’t usually where I work and I have no idea.” I then asked her if she could bring somebody over to explain it, and she called over Justin. When Justin came over and I asked him to explain, he explained that it was “taxes.” He proceeded to scan the invoice and chalked it up to taxes once again. My husband later called to challenge because $160 in taxes does not make sense. My husband said Justin sounded annoyed, and told him that he told me the estimate was $1,000. My invoice showed an estimate of $926…more than what was verbally discussed, and significantly lower than what Justin told my husband. My husband was then directed to speak with the shop manager, although he was out for the rest of the weekend and he would be back on Monday, though his hours end at two. My husband, being a teacher, had students until 2 PM and he asked if the manager could come at the end of his shift. When it came to Monday, nobody called my husband, he had to call the shop and leave a voicemail. He called again and was transferred to the shop manager who confirmed that the estimate included no parts, which was their mistake. I am told there is a check in the mail for the difference between the estimate versus the charge, but I have not yet received it (it is three days after my husbands conversation with the manager.) It is also worth noting that the shop manager said that Justin should have called my husband… he called later at 3:30 I am so disappointed and underwhelmed in my experiences at Cadillac Boucher. Aside from this engagement, I have also been pressured to buy new tires, even though when I saw a second opinion, I have been told I have plenty of time. I have the feeling that I am only looked at for the way that I can be up charged and upsold, and when I ask for additional details, I am met with a dismissive attitude. I have already spent significant money at Cadillac Boucher, including a radiator replacement earlier this year, which I already felt uncertain about based on past experiences with the dealership. I am grateful they are trying to remedy this most recent situation, I feel I cannot trust future work will be handled with transparency and respect. More

by swarthy_finery.00 Verified Customer Verified Customer

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I had an appointment - the work was never done. I spoke with the General Manager on the phone, who did not offer an apology and quickly transferred me to the person I had an issue with. Very di I spoke with the General Manager on the phone, who did not offer an apology and quickly transferred me to the person I had an issue with. Very disappointed. More

by Tyler Van Allen Verified Customer Verified Customer

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I thought I had a good experience when I originally visited this dealerships service department on 9/3. Only two of the five items we were having looked at were on the work order, so we did not have visited this dealerships service department on 9/3. Only two of the five items we were having looked at were on the work order, so we did not have enough time to complete the service that day. I was told that we could schedule another appointment which would allow for them to order parts without waiting. I was told that, in order to schedule another appointment, I would need to prepay for the parts which would be non refundable if I cancelled the service. This seemed odd, but I agreed. The quote for the repairs was $500+ for an O2 sensor damaged by a chipmunk/squirrel and $500+ for rear brakes. The total service was to be about $1,100. Before scheduling the appointment I called a local mechanic I had worked with in the past and left a voicemail asking that he return my call. He called after I left the dealership and quoted the cost of the repairs for significantly less. I went back to the dealership the following week to cancel the follow up appointment and was told that the parts had not been ordered and the service could be cancelled with a full refund on the O2 sensor of $71.10. When I returned to the dealership for the warrantied service on other issues with the vehicle, I was told that the O2 sensor had been ordered but never shipped. As it was ordered, I would need to pay a restocking fee for the part of $14.22 ( approximately 20%). The repairs that were being done took longer than expected and the mechanic I was using for the brakes and O2 sensor asked if I could provide him with the part number for the O2 sensor so he could have it ready for him to install when I arrived. I spoke with the service rep and he told me that the O2 sensor was OK, it was the pig tail wire clip that was bad. He gave me the location of the sensor so the pig tail could be identified. I was going to be charged over $500 for splicing wires on a pig tail which included $71.10 for an O2 sensor that wasn't needed and I was charged $14.22 for a restocking fee for a part that they knew wasn't needed and never shipped. I called another Boucher service department asked about prepayment for an O2 sensor and if there would be a restocking fee if something happened that prevented the service from being completed. I was told that they do not make customer's prepay for common parts and would not have a restocking fee. The service representative was very friendly and presented himself as knowledgeable and trustworthy. I'm not sure if this is a service department or a dealership issue. I thought this type of business practice was no longer being practiced. I thought that the Boucher family of dealerships was above board. I thought that the Cadillac brand would be above this type of fleecing. I feel that they tried to take advantage of me and I no longer trust this dealership to work on any of my vehicles. I will never purchase a vehicle or have service performed at this location. I will continue to use other Boucher locations but not Cadillac of Waukesha. More

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It was a good experience thanks. I will come back, if I need to again. I will come back, if I need to again. More

by brancha520 Verified Customer Verified Customer

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Justin was very helpful and responsive to our needs. He took the time to explain and answer my questions. He took the time to explain and answer my questions. More

by Danielle.flores Verified Customer Verified Customer

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Amazing service! I feel like I have a service department that I can work with and trust! I feel like I have a service department that I can work with and trust! More

by MARCUSRUSH Verified Customer Verified Customer

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