Justin Perlino

I recently purchase a used Cadillac EV from this dealership working with Alex Lagrow and Justin Perlino. My uncle used work for GM and provided me a GMS number for a family discount which applies to dealership working with Alex Lagrow and Justin Perlino. My uncle used work for GM and provided me a GMS number for a family discount which applies to used corporate fleet vehicles but when I shared this with the sales person they were quick to tell me No it doesn't apply. Subsequently, I inquired about the Federal EV tax incentive program that expires at the end of September 2025 which applies to new and used EV vehicles and I was told again very quickly NO that the $4000 incentive does not apply to my vehicle. Perhaps there is an opportunity to educate the sales people better. This was not a case of not telling the full truth but rather denying that either of these conditions applied without explanation. Perhaps I should have been more aggressive in my bargaining. I will add more reviews on other platforms to educate future buyers. Thank you More

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Great customer service, and Martin even drove the car to my home an hour away for delivery! Thank you so much!! my home an hour away for delivery! Thank you so much!! More

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Would have been 1 star but I’ll give some grace. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. IRS rejected my tax return. Circled back to Jim Ellis Cadillac and they would not admit their mistake ignoring evidence I had. I’ve bought over 15 cars from Jim Ellis dealerships. This is the first issue I had. The indifference and arrogance from the Cadillac store was shocking. More

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Larry was fantastic to work with! He was a professional and true partner at every point. He was a professional and true partner at every point. More

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Purchasef vehicle and had it delivered. Live at lake Martin in AL. All went well and price at end of process same as start! Good support even at long distance. Would highly recommend. Live at lake Martin in AL. All went well and price at end of process same as start! Good support even at long distance. Would highly recommend. Love this Caddie! More

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Professional and well run dealership. Everyone was extremely helpful and friendly throughout the entire process. Everyone was extremely helpful and friendly throughout the entire process. More

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BUYER BEWARE. I purchased a new Escaldae over the phone. Literally wired the full purchase price and paid in full. Paid for Tag and Title. Nearly Three months late I purchased a new Escaldae over the phone. Literally wired the full purchase price and paid in full. Paid for Tag and Title. Nearly Three months later, i do not have a Tag. Mr. Justin Perlino's response to my numerous requests for help is to blow me off and tell me to "contact the DMV". I paid dealers fees and Jim Ellis for this service. BEWARE, when considering this dealership. I have a $114K escalade with an Expired Temporary Tag and NO SUPPORT from Jim Ellis et al. THIS COULD HAPPEN TO YOU. There is no post sale support. They smile, take your money and then tell you to F*** Off. More

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I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met w and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues. More

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One of the best purchasing experiences! Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an e Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an example of how sales managers should interact with customers. Lastly, Mark in finance was quick and efficient. I told him what I wanted and he made it happen. Thanks Jim Ellis Cadillac! More

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Justin was a pleasure to work with. He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again for our family!! More

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