Justin O'Connor
Justin O'Connor at BMW of Bridgewater
Refer Me

Justin O'Connor

Pre-Owned Sales Manager

BMW of Bridgewater

655 U.S. 202
Bridgewater, NJ 08807

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4.7
270 Reviews

BMW Profiles in Achievement Recipient Gold 2018 BMW Profiles in Achievement Recipient Platinum 2017 BMW Profiles in Achievement Recipient Gold 2015 BMW Profiles in Achievement Recipient Bronze 2014

Dealership Experience

11 yrs, 8 mos

Specialties & Trainings

Finance

4.7

270 Reviews

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270 Reviews of Justin O'Connor

December 27, 2024

Dealership Rating
Employee Rating

Very rude and impolite . Was about to finalize a certified car , when I noticed the headlights foggy. When I brought this to attention, I was told that when you car is washed More

by Manoj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 30, 2024

BMW of Bridgewater responded

Thank you for taking the time to review. It seems you had wanted a new headlight when the headlight was working properly as per the CPO guidelines. Then stated you were not taking the vehicle unless we replace the headlight. I apologized and let you know that we unfortunately cannot replace the headlight and you do not have to purchase this particular vehicle where at that point you decided to leave. If you'd like to discuss this further, please don't hesitate to reach out. Thank you, Justin O'Connor - Used Car Manager - 908-287-1800 x130

Dec 30, 2024

Manoj responded

Fact #1 : There was moisture in the headlights , when you went out you also observed it, that is why you came back and told me it is normal to have slight moisture in the headlights during carwash and it should go away when you turn on the headlights. You calling this normal is concerning to say the least. Fact #2 : I said I don't want the car in this condition, before we could discuss the next steps or way to settle my concern, you rudely told me "if you don't want the car you can leave" verbatim. Your arrogant behavior was uncalled for and unjustified. Customer has the right to raise concerns and bring it to the attention of the dealer, it does not mean that you ask the customer to leave it does not suit your purpose. When you do not even have the courtesy to acknowledge that you were rude, what is there to discuss.

Dec 31, 2024

Manoj responded

Fact #1 : There was moisture in the headlights , when you went out you also observed it, that is why you came back and told me it is normal to have slight moisture in the headlights during carwash and it should go away when you turn on the headlights. You calling this normal is concerning to say the least. Fact #2 : I said I don't want the car in this condition, before we could discuss the next steps or way to settle my concern, you rudely told me "if you don't want the car you can leave" verbatim. Your arrogant behavior was uncalled for and unjustified. Customer has the right to raise concerns and bring it to the attention of the dealer, it does not mean that you ask the customer to leave , if it does not suit your purpose. When you do not even have the courtesy to acknowledge that you were rude, what is there to discuss.

December 09, 2024

Dealership Rating
Employee Rating

Dealership is very helpful and will work with you to make whatever you want happen! More

by steelers0722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manjula Biju

Dec 10, 2024

BMW of Bridgewater responded

Thanks for putting your trust in the BMW of Bridgewater team! Ensuring our customers feel completely satisfied is always the top priority.

July 11, 2024

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Employee Rating

I am very happy and satisfied with my purchase and my agent Manjula is very nice kind and very intelligent.She is so talented ,incredible, genuine in her work love to do deal with her. More

by Hina shams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manjula Biju

Jul 11, 2024

BMW of Bridgewater responded

We're delighted to hear that Manjula provided such excellent service and made your experience at BMW of Bridgewater a positive one. Enjoy your new purchase!

June 22, 2024

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Employee Rating

The Sales Manager at BMW of Bridgewater exhibited unprofessional behavior and a concerning lack of transparency, particularly regarding conflicting mileage information and disrespectful conduct durin More

by AC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 25, 2024

BMW of Bridgewater responded

We value all feedback as it helps us improve our services. We also kindly remind all our customers that maintaining a respectful environment is crucial for productive discussions and positive outcomes for everyone involved.

May 11, 2024

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Employee Rating

John M. was GREAT to deal with, and highly recommended! -Honest, Straight Forward, and w/ "NO" B.S!! Also John was flexible with "minimal' sales tactics or More

by Adam Goldberg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Yates, John Marsico

May 13, 2024

BMW of Bridgewater responded

Adam, we're glad to know that John and our team at BMW of Bridgewater provided you with a great experience. We appreciate your recommendation and are here for any future needs!

April 25, 2024

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Employee Rating

It was an amazing experience dealing with Manjula during my recent BMW purchase at BMW of Bridgewater, she is patient and very customer centric ensuring top quality customer engagement and experience, would More

by Ashish.ambulkar72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manjula Biju

Apr 25, 2024

BMW of Bridgewater responded

Ashish, we're delighted to know that Manjula provided an amazing experience during your recent BMW purchase at our dealership. We appreciate the recommendation and look forward to serving you again in the future!

April 08, 2024

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Employee Rating

Very professional organization. Great people to work with if your in the market for a new vehicle. More

by jperkins006
Recommend Dealer
Yes

Other Employees Tagged: Manjula Biju

Apr 09, 2024

BMW of Bridgewater responded

All of us at BMW of Bridgewater are happy to see this wonderful feedback! Thank you!

March 11, 2024

Dealership Rating
Employee Rating

I purchased a 2014 BMW X1 from Rob Long and flew out from Illinois to pick it up. Vehicle was very clean for being 10 years old. Rob even sent a Lyft to pick me up at the airport. Howard Wu was very helpful More

by rarden1988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Long , Howard Wu

Mar 12, 2024

BMW of Bridgewater responded

We're delighted to know that your experience with us at BMW of Bridgewater was worth the trip! It's great to learn that Rob and Howard were able to assist you effectively. We appreciate your recommendation, and we hope you enjoy every mile in your 2014 BMW X1!

November 11, 2023

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Employee Rating

I am a repeat customer of Bridgewater BMW because of my consistent, experience with the sales, finance, and service teams. My original sales point of contact was promoted and my other sales contact trans More

by Tracy Doyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manjula Biju, Heather Gawel , Robert Haller

Nov 13, 2023

BMW of Bridgewater responded

Tracy, we're delighted to know that Manjula and the rest of our team at BMW of Bridgewater have consistently provided you with exceptional service. Thank you for your continued support and recommendation!

October 06, 2023

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Employee Rating

We have now bought 3 cars from Joel and have had an excellent experience every time - thank you again to the whole team! More

by is.bee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Curran, John Marfoglio

Oct 06, 2023

BMW of Bridgewater responded

We're delighted to know you've had consistently excellent experiences with Joel and the rest of our team at BMW of Bridgewater. Thanks for your continued support, we appreciate it!

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