Justin Liberatore

1-24-25 Hour and a half for oil change today. I watched 9 personal in the service center just sitting behind the desk absolutely not doing a dam thing. Besides just playing on their phones. When I watched 9 personal in the service center just sitting behind the desk absolutely not doing a dam thing. Besides just playing on their phones. When my truck was done it was a $150 for and oil change. Absolutely blew my mind, I guess when you have that much over head doing nothing. Somebody's gotta pay. Crazy!!! More

Report | Print

My truck is 2 years old with 30,000 miles and there were several warranty issues. When I arrived, they told me I would have to leave my truck for 3 to 4 days and they did not tell me this when I scheduled several warranty issues. When I arrived, they told me I would have to leave my truck for 3 to 4 days and they did not tell me this when I scheduled the appointment. I had to fight with them to get a loaner car which took 5 days to get, thus leaving me without a vehicle. They failed to provide updates, thus leaving me in limbo and calling to check the status every few days in which I was continuously told we don't know when your vehicle will be ready. The vendor used to replace my leaking back window also broke molding in my truck, thus I had to wait longer for the replacement molding. Almost 2 weeks later I go to pick up my truck, I walk in the service area where 10 guys are stand and not one of them says how may I help you. Then once I get someone's attention they hand the keys over to someone else to bring the car up and said He's good to go. I had to ask for paperwork and then ask if they did everything. They pulled the truck up with tape still over the back window, I asked is that still needed, no they just forgot to take it off. Very unprofessional and have no customer service, I will never take my truck here again. More

Report | Print