Justin Kielma
Justin Kielma at Bill Kay Buick GMC
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Justin Kielma

Service Manager

Bill Kay Buick GMC

2300 Ogden Ave
Downers Grove, IL 60515

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4.3
15 Reviews

Dealership Experience

8 mos

Industry Experience

8 yrs, 8 mos

4.3

15 Reviews

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15 Reviews of Justin Kielma

February 06, 2025

Dealership Rating
Employee Rating

I had bought a used vehicle here almost 2 years ago , and should have cancelled and walked away from it. I bought a vehicle that was "certified", only to find out it was not. Salesman Brandon was absolute More

by suprsod
Service Communication
Recommend Dealer
No
Feb 12, 2025

Bill Kay Buick GMC responded

We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and we regret that we did not meet your expectations. We understand that trust is built on clear communication and follow-through, and it’s disappointing to hear that we fell short in addressing your concerns in a timely manner. While we respect your request not to be contacted further, we would still like the opportunity to resolve this matter and ensure that any service agreement issues are clarified. If you ever decide to give us another chance, please know that we are committed to improving our processes and customer experience. We appreciate your past business and truly regret that we did not provide the level of service you deserve. Best regards, Justin Kielma Bill Kay Buick GMC

Feb 06, 2025

suprsod responded

Please do not contact me anymore for service. I tried to get info today on a service contract and was told your service manager would call me back. It is now about 7hrs since that was supposed to happen. I will shop elsewhere from now on . Very unprofessional !!!

January 27, 2025

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Employee Rating

Great service. Quick and easy to deal with. My car looks just like it used to. More

by ari.pranckute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Bill Kay Buick GMC responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that you received great service and that the process was quick and easy. It’s wonderful to know that your car looks just like it used to! If you ever need anything in the future, we’re here for you. We appreciate your business and look forward to serving you again! Best regards, Bill Kay Buick GMC

January 15, 2025

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Employee Rating

Recently purchased my Tacoma from Jordi and I’m happy I went to them for it. From the beginning the sales manager Jake was straight forward and my expectations were met when I got there. No surprises from More

by Derik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 30, 2024

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Employee Rating

I brought my car in with some serious issues. Technician handled recalls, engine replacement, and warranty coverage perfectly. Jasmine and Justin took great care of me on the front end. Excellent More

by bethanysta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jasmine Nadolski

December 04, 2024

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Employee Rating

They sold me a lemon. I have had continued problems with a “CPO” 2020 Acadia, the car would literally shut down in traffic and be dead without warning , completely unable More

by marshallbetterton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

November 27, 2024

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Hands down the best parts, service, and sales departments around! I wouldn’t recommend going anywhere else More

by Jkielma95
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

November 13, 2024

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Employee Rating

Best Group of guys I have meet in the Car business. I would not trust my Hummer with anyone else, plus they know what they are doing... More

by boballegra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 10, 2024

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Employee Rating

Everyone that I have dealt with at this dealer has been very polite and professional. More

by Philsyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 04, 2024

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Employee Rating

The work was completed on time and done correctly so there was no need to return to the dealership for any adjustment. I’ m very satisfied with my experience at your dealership. More

by CAKEDVESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 02, 2024

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Employee Rating

I was taken care of by nice people. They were very attentive, honest, and comprehensive. Overall good service. More

by Greyes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Sypniewski

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