Justin Harrsch

Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they woul rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because late. But it was not late. I made it to where I was told to go on time. So the second situation gets a C plus. The last issue has been horrible. I went to a Kia dealer not Luther Kia and got my oil changed. They either did not know how to reset the oil or just did not do it. I asked Luther Kia for help and they tried. Unable to do it even tho I followd their dorections. Took car to a local dealership and they reset it 1st time they did the oil but not the second time. The guy working the second time said it was greyed out and could not do it. I asked Luther Kia of Bloomington to talk to where I got my oil changed and help them do it. They refused me by way of text after me calling two times. I gave Luther Kia of Bloomington a A plus when I bought the car but now they get a F. I want to change the F back to a A plus. But they said they would no longer try to help with the dituation. I am not great woth cars. I wanted them to help the dealership where I go locally to do it and they refised. I am not stupid. I am a professional. So it is hard for me and if it hard for other dealerships that change oil then they should help the other dealership do it and not tell me not to ask for help. More

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I just recently purchased a used car with Christine. I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on anoth I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on another thing and I've had a great experience so far with different departments a of the Luther group in general. I absolutely love my new driver seat that was redone! It matches the other factory seats and it looks and feels really good. The quality, craftsmanship, and assembly of the seat is absolutely superb! I've never in my life have been this excited about any seat! I can genuinely feel and my experience thus far have only been great with an emphasis on making sure I am satisfied. More

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I had a great experience. They very helpful and helped problem solve in order to take care of us. They very helpful and helped problem solve in order to take care of us. More

by jjungwirth Verified Customer Verified Customer

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Dealer was very personable but also not too pushy and very knowledgeable about all the features that would appeal to me. very knowledgeable about all the features that would appeal to me. More

by blake.eyer1 Verified Customer Verified Customer

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The staff at Luther Bloomington provided great service. Always friendly. Love the text notifications and emails. Always friendly. Love the text notifications and emails. More

by jjungwirth Verified Customer Verified Customer

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We drove 2 hours to look at the 2020 Kia Niro. Tia Danh, salesman, was very helpful, he helped me, to be able drive it home same day. they did the prep while my daughter and I went for lunch. exc Tia Danh, salesman, was very helpful, he helped me, to be able drive it home same day. they did the prep while my daughter and I went for lunch. excellent service. Paid cash. More

by boots41new Verified Customer Verified Customer

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Very good experience! When I called about the availability of the car I was looking at, Christine confirmed it still was and grabbed the key to make sure it would still be When I called about the availability of the car I was looking at, Christine confirmed it still was and grabbed the key to make sure it would still be there. When I arrived it was waiting for me for a test drive. She had a great test drive route, and was very honest and transparent through the entire process. More

by Jamie Palmquist Verified Customer Verified Customer

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Great place to buy a car. Smart salespeople and great leadership. I highly recommend them. Smart salespeople and great leadership. I highly recommend them. More

by jjungwirth Verified Customer Verified Customer

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Dealership was easy to find, but the lot was a little harder to navigate than I expected. Anel was the first salesman we saw and from that moment on he treated us well. He listened to what we wanted and harder to navigate than I expected. Anel was the first salesman we saw and from that moment on he treated us well. He listened to what we wanted and responded with impeccable professionalism without going over the top. Very friendly, easy to work with, he sold a car to us without having to pressure us into anything we weren't ready for. More

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They got me the card I wanted and worked on getting the best deal for me with extras. Everyone was very nice and welcoming from the moment I made my first appointment with Rudy. I would definitely recommen best deal for me with extras. Everyone was very nice and welcoming from the moment I made my first appointment with Rudy. I would definitely recommend this dealership to anyone looking for a Kia. More

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