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Justin Erwin
Justin Erwin at Tenvoorde Ford
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Justin Erwin

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.7
87 Reviews
4.7

87 Reviews

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87 Reviews of Justin Erwin

December 15, 2024

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Employee Rating

Went there and had gotten an oil change for my car before winter and when I walked in they were very kind and helpful the whole time and worked quick but efficient to get my car all checked out and running w More

by sterlingblade8
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 16, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was kind, helpful, and efficient in getting your oil change done quickly. We appreciate your feedback and look forward to serving you again!

December 13, 2024

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Nice friendly people at the dealership! Would definitely highly recommend to anybody! Nice new clean place! More

by TSYPNIESKI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Dec 14, 2024

Tenvoorde Ford responded

Hi, Thank you for your kind words about Tenvoorde Ford! We're thrilled you enjoyed the friendly atmosphere and our clean, modern facility. Your recommendation means a lot to us, and we look forward to serving you again in the future!

December 12, 2024

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Fairly quick service. However I had a recall due on my vehicle. They asked if they could complete it, which I agreed to. What they did not say was they were going to remov More

by wilkinson.kellyl
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 13, 2024

Tenvoorde Ford responded

Thank you, Kelly, for sharing your feedback. We sincerely apologize for the lack of clear communication regarding your recall service. We understand how this situation could be frustrating, and we appreciate you bringing it to our attention. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your concerns further and work toward a resolution. Your satisfaction is important to us, and we want to ensure a better experience moving forward.

December 11, 2024

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Terrific service. Super friendly and accommodating. I very much enjoyed the experience and would highly recommend More

by BRIAN.IDALSKI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Dec 12, 2024

Tenvoorde Ford responded

Thank you, Brian! We're thrilled to hear that you had a terrific experience at Tenvoorde Ford. We appreciate your kind words and your recommendation. We look forward to assisting you again in the future!

November 30, 2024

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You Replaced defective tires that came with the purchase. But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? More

by harlanpotvin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Lochner

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Dec 02, 2024

Tenvoorde Ford responded

Hi, we’re very sorry to hear about the issues you’re still facing after the tire replacement. We’d like to take another look at your vehicle to properly address this problem. Please reach out to Kris Culhane at kculhane@tenvoordeford.com at your earliest convenience so we can schedule a follow-up and ensure everything is resolved to your satisfaction.

November 24, 2024

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George was very knowledgeable, and answered all of our questions. Have done business before at Tenvoorde. More

by stadrian402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hartley, Mike Warren

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Nov 26, 2024

Tenvoorde Ford responded

Hi! Thank you for sharing your experience! We're glad to hear George provided such great service and was able to answer all of your questions. It’s always a pleasure to have returning customers, and we appreciate your continued trust in Tenvoorde.

November 23, 2024

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The service department was very helpful and professional. Nice waiting area with a fancy coffee machine. More

by lizzie.ishmael
Recommend Dealer
Yes
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Nov 26, 2024

Tenvoorde Ford responded

Hi Lizzie, thanks for the great feedback! We're thrilled that our service department was helpful and professional, and we're glad you enjoyed the waiting area and coffee machine. We appreciate you choosing us!

November 11, 2024

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Everything went as smooth as it could that day. Everybody was friendly and the service was fast and done, right More

by dkintheoc63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Nov 11, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that everything went smoothly and that our team provided friendly and efficient service. We appreciate your trust in Tenvoorde Ford!

November 10, 2024

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George was very knowledgeable and when had questions, went to great length to find the answers. More

by stadrian402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Williams, George Hartley, Mike Warren, Jessica Corbin

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Nov 11, 2024

Tenvoorde Ford responded

Hi, Thank you for the kind feedback! We're glad George could assist you with your questions and provide the knowledge you needed. We appreciate you choosing Tenvoorde Ford!

October 13, 2024

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They took care of an issue and figured how to use a warranty to cover it More

by gfierrofine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Maddi Johnson, Tim Stueve

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Oct 15, 2024

Tenvoorde Ford responded

Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was able to resolve your issue and effectively utilize your warranty. Your satisfaction is our priority, and we appreciate your feedback!

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