Justin Erwin
Justin Erwin at Tenvoorde Ford
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Justin Erwin

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.7
90 Reviews
4.7

90 Reviews

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90 Reviews of Justin Erwin

January 06, 2025

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Employee Rating

The work was done quick and my tires are and good to go and I will return with future services More

by jessicamwest0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2025

Tenvoorde Ford responded

Thank you, Jessica! We're glad to hear your tire service went smoothly. We look forward to assisting you with any future services!

January 04, 2025

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For a female car owner, Tenvoorde and Justin Erwin represent the most factual and correct answers to questions and concerns about my vehicle. Always an upfront price and I can count on it being done c More

by epkkfk65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2025

Tenvoorde Ford responded

Hi, Thank you for your thoughtful feedback! We’re thrilled to hear that Justin and the team at Tenvoorde Ford have earned your trust with honest, straightforward service. It’s our priority to provide accurate information and only recommend necessary services, ensuring you have peace of mind with every visit. We truly value your trust and look forward to continuing to serve you for all your car maintenance needs!

December 23, 2024

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I told you I didn’t want any more emails. I’m responding to yet another one. I called to set up an oil change and the phone transferred over to a woman who could not take my request but sai More

by stkits1943
Recommend Dealer
No

Other Employees Tagged: Mike Tenvoorde

Dec 24, 2024

Tenvoorde Ford responded

Stkits1943, we are sorry for your experience. We have dedicated people to answer phone calls and make appointments and occasionally they are on multiple calls so we have a rollover answering service that can answer some basic questions and pass your info along for a callback. It sounds like there was a breakdown in our process somewhere if you did not get a call back. Our QuickLane is a no appointment necessary operation and has the fastest in-and-out time for oil changes. We have a check-in application that can reserve your spot and give you an estimate as to when your vehicle will be taken into the shop...

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December 15, 2024

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Went there and had gotten an oil change for my car before winter and when I walked in they were very kind and helpful the whole time and worked quick but efficient to get my car all checked out and running w More

by sterlingblade8
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was kind, helpful, and efficient in getting your oil change done quickly. We appreciate your feedback and look forward to serving you again!

December 13, 2024

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Nice friendly people at the dealership! Would definitely highly recommend to anybody! Nice new clean place! More

by TSYPNIESKI
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Recommend Dealer
Yes
Dec 14, 2024

Tenvoorde Ford responded

Hi, Thank you for your kind words about Tenvoorde Ford! We're thrilled you enjoyed the friendly atmosphere and our clean, modern facility. Your recommendation means a lot to us, and we look forward to serving you again in the future!

December 12, 2024

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Fairly quick service. However I had a recall due on my vehicle. They asked if they could complete it, which I agreed to. What they did not say was they were going to remov More

by wilkinson.kellyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 13, 2024

Tenvoorde Ford responded

Thank you, Kelly, for sharing your feedback. We sincerely apologize for the lack of clear communication regarding your recall service. We understand how this situation could be frustrating, and we appreciate you bringing it to our attention. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can address your concerns further and work toward a resolution. Your satisfaction is important to us, and we want to ensure a better experience moving forward.

December 11, 2024

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Terrific service. Super friendly and accommodating. I very much enjoyed the experience and would highly recommend More

by BRIAN.IDALSKI
Service Price Transparency
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Recommend Dealer
Yes
Dec 12, 2024

Tenvoorde Ford responded

Thank you, Brian! We're thrilled to hear that you had a terrific experience at Tenvoorde Ford. We appreciate your kind words and your recommendation. We look forward to assisting you again in the future!

November 30, 2024

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You Replaced defective tires that came with the purchase. But, you installed them on bent wheels that came with the car. How will this help with the vibration and wobble when driving? More

by harlanpotvin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Lochner

Dec 02, 2024

Tenvoorde Ford responded

Hi, we’re very sorry to hear about the issues you’re still facing after the tire replacement. We’d like to take another look at your vehicle to properly address this problem. Please reach out to Kris Culhane at kculhane@tenvoordeford.com at your earliest convenience so we can schedule a follow-up and ensure everything is resolved to your satisfaction.

November 24, 2024

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George was very knowledgeable, and answered all of our questions. Have done business before at Tenvoorde. More

by stadrian402
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hartley, Mike Warren

Nov 26, 2024

Tenvoorde Ford responded

Hi! Thank you for sharing your experience! We're glad to hear George provided such great service and was able to answer all of your questions. It’s always a pleasure to have returning customers, and we appreciate your continued trust in Tenvoorde.

November 23, 2024

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Employee Rating

The service department was very helpful and professional. Nice waiting area with a fancy coffee machine. More

by lizzie.ishmael
Recommend Dealer
Yes
Nov 26, 2024

Tenvoorde Ford responded

Hi Lizzie, thanks for the great feedback! We're thrilled that our service department was helpful and professional, and we're glad you enjoyed the waiting area and coffee machine. We appreciate you choosing us!

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