Justin Erwin
Justin Erwin at Tenvoorde Ford
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Justin Erwin

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.7
95 Reviews
4.7

95 Reviews

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95 Reviews of Justin Erwin

February 21, 2025

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Employee Rating

The service was great, they explain everything clear about your car. The transportation help if you don’t have wait in dealer More

by ilabault
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2025

Tenvoorde Ford responded

Hi, thank you for your kind words! We're glad you had a great service experience and that our team provided clear explanations about your car. It's also great to hear that our transportation service was helpful. We appreciate your support and look forward to assisting you again!

February 13, 2025

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Efficient, knowledgeable service plus they were friendly and fixed the problem also has a shuttle! More

by noble.jennifer4
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 14, 2025

Tenvoorde Ford responded

Hi Jennifer, thank you for your great feedback! We're glad you had a positive experience with our efficient and friendly service team at Tenvoorde Ford. It's great to hear the shuttle service was helpful too. We appreciate your support and look forward to assisting you again!

January 29, 2025

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Justin and his technician gave me excellent service. They both made sure my car was running correctly before I left More

by michaelbrendasauer
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Recommend Dealer
Yes

Other Employees Tagged: The technician that worked on my car

Jan 30, 2025

Tenvoorde Ford responded

Hi Michael, thank you for your feedback! We're glad to hear that Justin and his technician provided you with excellent service and ensured your car was running perfectly before you left. We appreciate your trust in Tenvoorde Ford and look forward to assisting you again!

January 28, 2025

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My f250 super duty was towed in for starting issues. The next day is was determined that the starter stopped working and it was replaced. I was able to drive my f250 home that same day. Mike and the ser More

by curtisgapinski
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2025

Tenvoorde Ford responded

Thank you, Curtis, for your detailed feedback! We're glad to hear that Mike and our service technician were able to quickly and efficiently resolve the issue with your F250. We appreciate your recommendation to friends and family and look forward to assisting you again in the future!

January 27, 2025

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Very well staffed. Got in and out very quickly Staff was VERY friendly and explained things very well. More

by ahorne1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tim Stueve

Jan 28, 2025

Tenvoorde Ford responded

Hi, Thank you for your kind words! We're thrilled to hear that our team at Tenvoorde Ford provided you with quick, friendly, and thorough service. We look forward to assisting you again in the future!

January 06, 2025

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The work was done quick and my tires are and good to go and I will return with future services More

by jessicamwest0908
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Recommend Dealer
Yes
Jan 07, 2025

Tenvoorde Ford responded

Thank you, Jessica! We're glad to hear your tire service went smoothly. We look forward to assisting you with any future services!

January 04, 2025

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For a female car owner, Tenvoorde and Justin Erwin represent the most factual and correct answers to questions and concerns about my vehicle. Always an upfront price and I can count on it being done c More

by epkkfk65
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2025

Tenvoorde Ford responded

Hi, Thank you for your thoughtful feedback! We’re thrilled to hear that Justin and the team at Tenvoorde Ford have earned your trust with honest, straightforward service. It’s our priority to provide accurate information and only recommend necessary services, ensuring you have peace of mind with every visit. We truly value your trust and look forward to continuing to serve you for all your car maintenance needs!

December 23, 2024

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I told you I didn’t want any more emails. I’m responding to yet another one. I called to set up an oil change and the phone transferred over to a woman who could not take my request but sai More

by stkits1943
Recommend Dealer
No

Other Employees Tagged: Mike Tenvoorde

Dec 24, 2024

Tenvoorde Ford responded

Stkits1943, we are sorry for your experience. We have dedicated people to answer phone calls and make appointments and occasionally they are on multiple calls so we have a rollover answering service that can answer some basic questions and pass your info along for a callback. It sounds like there was a breakdown in our process somewhere if you did not get a call back. Our QuickLane is a no appointment necessary operation and has the fastest in-and-out time for oil changes. We have a check-in application that can reserve your spot and give you an estimate as to when your vehicle will be taken into the shop. We implement technology, tools and processes to make the process easier for customers to do business with us. Again, we are sorry it did not work that way for you. If you are trying to contact the owner, our website chat tool is not monitored by him. If you are open to us making it right for you, please contact our service drive manager, Craig Schaefer at cschaefer@tenvoordeford.com or 320-251-0540. We are sorry for your experience and appreciate you letting us know.

December 15, 2024

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Went there and had gotten an oil change for my car before winter and when I walked in they were very kind and helpful the whole time and worked quick but efficient to get my car all checked out and running w More

by sterlingblade8
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're glad to hear that our team at Tenvoorde Ford was kind, helpful, and efficient in getting your oil change done quickly. We appreciate your feedback and look forward to serving you again!

December 13, 2024

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Nice friendly people at the dealership! Would definitely highly recommend to anybody! Nice new clean place! More

by TSYPNIESKI
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Recommend Dealer
Yes
Dec 14, 2024

Tenvoorde Ford responded

Hi, Thank you for your kind words about Tenvoorde Ford! We're thrilled you enjoyed the friendly atmosphere and our clean, modern facility. Your recommendation means a lot to us, and we look forward to serving you again in the future!

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