Justin Cottone

I trust Toyota Direct to do excellent work and offer sound advice. For me, it's worth the drive! sound advice. For me, it's worth the drive! More

by mcfarrenc Verified Customer Verified Customer

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Very pleased and satisfied with the service at Direct Toyota .The staff was very professional.One of the features that I like was the direct communication between the mechanic and myself on my smart phon Toyota .The staff was very professional.One of the features that I like was the direct communication between the mechanic and myself on my smart phone. More

by dortiz547 Verified Customer Verified Customer

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Operator for service is consistently rude. They also did not fix the problem the first time They also did not fix the problem the first time More

by dulcehershberger Verified Customer Verified Customer

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The waiting room was terrible. Screaming children running around. Parent could not control them., maybe a play area might work. Screaming children running around. Parent could not control them., maybe a play area might work. More

by betloeb Verified Customer Verified Customer

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I took my 2024 Venza for service on August 20 for the 10,000 mile maintenance. I was offered an alignment and balancing on a one-year old car. Not being car savy I said yes to the tune of 232.09. The rec 10,000 mile maintenance. I was offered an alignment and balancing on a one-year old car. Not being car savy I said yes to the tune of 232.09. The receipt states that the customer requested both services. I asked if it was necessary and was told it yes or that it was a good idea. My husband was furious. Not on a one -year-old car with less than 10,000 miles. An honest advisor should have said that it was not necessary. I will try another dealership for service for the 15,000 mile check-up More

by amorahan46 Verified Customer Verified Customer

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Great customer service, long wait but worth it. I was briefed beforehand how much time will take to do all the maintenance to my standard. Great coffee by the way! I was briefed beforehand how much time will take to do all the maintenance to my standard. Great coffee by the way! More

by mendezw Verified Customer Verified Customer

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Work was done in the promised amount of time. No problems with the service dept No problems with the service dept More

by shadowfax820 Verified Customer Verified Customer

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Problem I brought the car in for was not adequately explained to the service tech. Consequently the explanation I received did not match the ongoing problem. explained to the service tech. Consequently the explanation I received did not match the ongoing problem. More

by SJJRG Verified Customer Verified Customer

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Best experience! Justin was exceptional! My car is running perfectly! I will never go anywhere else! Justin was exceptional! My car is running perfectly! I will never go anywhere else! More

by lb24jun Verified Customer Verified Customer

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Replaced the original exhaust system on my 2002 Toyota Tacoma, which was not an easy task. Explained that the work took about 2 hours longer than expected because the old system was badly rusted and reall Tacoma, which was not an easy task. Explained that the work took about 2 hours longer than expected because the old system was badly rusted and really hard to remove. Overall, I think they did a great job! I have been taking my vehicle to Toyota Direct on Morse Road for at least 15 years and never have had a bad service experience, and I feel they have always treated me as a valued customer. More

by jeffrey.w0 Verified Customer Verified Customer

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