Justin Charles
Justin Charles at State Line Nissan
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Justin Charles

Service Consultant

State Line Nissan

10401 Madison Ave
Kansas City, MO 64114

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4.6
169 Reviews

Dealership Experience

6 yrs, 11 mos

4.6

169 Reviews

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169 Reviews of Justin Charles

February 09, 2024

Dealership Rating
Employee Rating

I have gotten a new battery, starter, brake switch and fuel pump in the last 6 months. My car continued to leave me stranded after I got the battery. Then they said I needed a new starter. It only started More

by Katiecicmanec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack Strong

Feb 13, 2024

State Line Nissan responded

Katiecicmanec, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We want the opportunity to discuss this further, a member of our management team will be reaching out today!

January 24, 2024

Dealership Rating
Employee Rating

Love this guy he use to be my boss at John F Lawhawn on 40 highway, the car I have right now came from State line Nissan. Love you Mr. Crowley Cassandra Shaver More

by cassandrashaver78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: In Memory of Floyd Crowley

Jan 26, 2024

State Line Nissan responded

Thank you for the kind words regarding Floyd! He is dearly missed by our State Line Nissan family!

December 29, 2023

Dealership Rating
Employee Rating

Be careful of dealers that advertise a "Certified" vehicle when it's actually not certified. Extremely disappointed that when we researched the vehicle before purchasing, every website (including Sta More

by JIMDYDELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 26, 2024

State Line Nissan responded

Jimdydell, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (816) 942-4007 to speak to our manager directly.

December 21, 2023

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Employee Rating

I always receive excellent service when I visited Stateline Nissan when servicing my 2017 Rouge. So I thought it only fitting to consider StateLine Nissan when it became time to purchase a new car. M More

by mrogers1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kari Ruddle

Jan 26, 2024

State Line Nissan responded

Mrogers1970, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

November 29, 2023

Dealership Rating
Employee Rating

James had good customer service skills, and was dedicated to what my needs were, and very courteous. Thanks James! More

by MSSANDERS01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kari Ruddle

Jan 26, 2024

State Line Nissan responded

Mssanders01, we're happy you found our staff to be so supportive during your experience here at State Line Nissan, Inc.. We hope to see you soon!

September 12, 2023

Dealership Rating
Employee Rating

Great experience! The salesman Michael was knowledgeable, very helpful and a pleasure to work with in purchase of a car, More

by ckohn62
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Hammouri, Mike Tolbert, Mike Taylay , Kari Ruddle

May 27, 2023

Dealership Rating
Employee Rating

Great people, great service, great facility, and impeccable auto service department. I could not ask for more pleasant people anywhere. More

by rsimonds1983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Gordon, Mike Tolbert , Corey Lande, Kari Ruddle, Jeremy Claerhout

April 10, 2023

Dealership Rating
Employee Rating

Stateline Nissan was fair and transparent with pricing. They had great online presence and supportwhich drew me to them initially. Mike was excellent as a sales rep both pre and post sale. More

by cgd1256
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Tolbert , Kari Ruddle

January 23, 2023

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Employee Rating

Everyone was great. Service was GREAT!! The time at the dealership was fast. They gave us everything we wanted. More

by desantis3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Hammouri , Ziad Atallah, Kari Ruddle

Feb 04, 2023

State Line Nissan responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 11, 2023

Dealership Rating
Employee Rating

Easy to get to. People are helpful. Would digest others buying autos from State Line Nissan More

by marymccarthy368
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kari Ruddle

Jan 18, 2023

State Line Nissan responded

Marymccarthy368, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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