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Justin Castro
Justin Castro at Pacifico Hyundai
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Justin Castro

Service Advisor

Pacifico Hyundai

6715 Essington Avenue
Philadelphia, PA 19153

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4.6
32 Reviews

Dealership Experience

2 yrs, 8 mos

4.6

32 Reviews

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32 Reviews of Justin Castro

November 17, 2024

Dealership Rating
Employee Rating

New building very nice clean went fir inspection they were quicker than expected and everything went fine More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden

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Nov 18, 2024

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 04, 2024

Dealership Rating
Employee Rating

I made the mistake of coming a day early for my maintenance/oil change appointment. They fit me in and did the full maintenance pkg and had me out in 2 hours. All with a smile!! More

by msquirt117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Pacifico Hyundai responded

Hi msquirt117, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

September 25, 2024

Dealership Rating
Employee Rating

Worst service ever even after talking to mike. Engine issue and seems so common to them. Have no choice but to use them is only reason I am still there. More

by keithpoehlman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Golden , Alex and Michael

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Sep 30, 2024

Pacifico Hyundai responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

September 23, 2024

Dealership Rating
Employee Rating

I arrived at the dealership earlier than my appointment, I checked in they were very courteous and check in was quick they took the car he explained to me everything I need to know, I would recommend Pacifi More

by Vjoyner246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden , Tom Listello

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Sep 30, 2024

Pacifico Hyundai responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

September 06, 2024

Dealership Rating
Employee Rating

They are best I ever felt with ,they are the best at what they do. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Pacifico Hyundai responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

September 04, 2024

Dealership Rating
Employee Rating

Staff were very helpful and communicative. I got all the required services done in time More

by speeddemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden

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Sep 05, 2024

Pacifico Hyundai responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

August 12, 2024

Dealership Rating
Employee Rating

Justin is great and professional. With all my issues he showed concern and explained things to me in detail. I have had the same issue with my car for over 6 months and even though I More

by dande1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden, Brandon Lokey

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Sep 05, 2024

Pacifico Hyundai responded

We are sorry for any inconvenience. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com so we can address your concerns further.

July 29, 2024

Dealership Rating
Employee Rating

The staff there are very friendly, professional, and also attentive to the customers needs. Exceptional job. More

by Peaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden , Bryant Duron

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Aug 05, 2024

Pacifico Hyundai responded

Hi Peaches, Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

July 20, 2024

Dealership Rating
Employee Rating

Excellent service department! Honest assesstments and reseasonable prices. Dennis and Justin are great! The building remodel is fantastic! More

by Karen P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Golden, Susan Kelly

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Aug 05, 2024

Pacifico Hyundai responded

Hi Karen, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

June 09, 2024

Dealership Rating
Employee Rating

Very happy with my service visit. They were informative and pleasant.I appreciated the ride and the video. More

by Faye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 11, 2024

Pacifico Hyundai responded

Hi Faye, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

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