Justin Bateman

I had a very negative experience this weekend (July 18, 2025) with Shottenkirk Toyota Weatherford. I purchased a used car at the dealership on July 18, 2025. I was presented with a paper with the drive- 2025) with Shottenkirk Toyota Weatherford. I purchased a used car at the dealership on July 18, 2025. I was presented with a paper with the drive-out cost of $27500 (including taxes and all fees) by the sales team. The finance manager (ustin Bateman) called me into his office and asked me how much I was going to put down (to which I said $2500). He presented me with a warranty plan, which I declined due to the high payment. I insisted that I wanted to finance $25000 only, to which he agreed but he said the warranty would be included in the $25000. He did not show me or give me any paper to see what I was financing, and told me that I would be financing the $25000 only. He rushed me through signing process through an electronic device where only "sign here" instructions were given. I was not allowed to see what I was signing. I trusted the fellow and signed. Lo and behold, when I got the printed copy of the loan, he deceptively financed $27,227.65 without me being aware of it and refused to fix it. I brought up the incident with the sales manager (James Judy) to fix this and I understood that he also was part of this scam. The indifference of the 2 so called managers at the establishment were absolutely shocking. I guess this kind of scams help pad their bonuses. I wonder how many people this dealership scams using this technique of using the electronic device that does not show what they are signing. The sales manager and finance manager are absolutely in the scam together. I am not sure if this is a scam approved by ownership. I am bringing this to the attention of everyone who goes to this dealership. I tried to be as detailed as possible to show how they scam people. If anyone makes a purchase through this dealership, make sure you see the hard copy of what you are signing. The only employee with some sort of honesty I felt was salesman J. Helmsley, but unfortunately he is a low man on the totem pole in the dealership who had no control of the situation. Extremely devious dealership. I would not give this dealership even a 1-star, if I could. More

Report | Print

My first service experience went great. Mike was fantastic, explaining the entire process. I was on my way home much quicker than I expected to be. Hats off to Shottenkirk Toyota! Mike was fantastic, explaining the entire process. I was on my way home much quicker than I expected to be. Hats off to Shottenkirk Toyota! More

Report | Print

I had a purchasing adventure here, and I do love the new car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. A car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. And I had a difficult time getting a response or explanation. (Computers an meetings) I did post on here my frustration. And if I can find a way to edit the original post done on Oct 30 2024, well I would! Got a call back and a set time for meeting. Finance Director- Justin Bateman went line by line, he worked it out to clarify and resolve my problems. Above and beyond what I was dreading for sure. Now I truly can enjoy my car purchase, and feel good about it. I'm an older female customer, and his patience and interest made all the difference. If needed I'll return purchase here for sure. Totally different response than my 1st post. And if anyone will share- How can I delete or edit an original review? Share-please More

Report | Print