Justin Bateman

I had a purchasing adventure here, and I do love the new car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. A car. I had difficulties with getting my finance questions answered, after the purchase. The numbers just didn't work the way I expected them to be. And I had a difficult time getting a response or explanation. (Computers an meetings) I did post on here my frustration. And if I can find a way to edit the original post done on Oct 30 2024, well I would! Got a call back and a set time for meeting. Finance Director- Justin Bateman went line by line, he worked it out to clarify and resolve my problems. Above and beyond what I was dreading for sure. Now I truly can enjoy my car purchase, and feel good about it. I'm an older female customer, and his patience and interest made all the difference. If needed I'll return purchase here for sure. Totally different response than my 1st post. And if anyone will share- How can I delete or edit an original review? Share-please More

Report | Print

DO NOT SHOP HERE! !! I know how much the military community is appreciated in this area and I would like to save you all some time and heartache. Shottenkirk has no mor !! I know how much the military community is appreciated in this area and I would like to save you all some time and heartache. Shottenkirk has no morals or ethical code. They continually use bait and switch tactics, like crossing out the price of a vehicle on their website, finding out what you are willing to pay monthly and playing with those numbers in the finance office so you pay more for the vehicle. They are not honest about the total price you are paying for the vehicle. They will ask for the keys to your trade-in for appraisal, but do not be fooled and give them over to them because they don’t need them for an appraisal (as I learned later). When you try to leave they will dangle YOUR keys IN FRONT OF YOU and say “last chance on this deal.” They do not care about the consumer, just making the biggest buck. In fact the sales manager I dealt with, Sam Ramsey, is a USMC veteran and does not care if he screws over other veterans like myself. He is in finance now, so if you get him I would suggest pulling chocks and getting out of there. We tried to kill our deal in less than 24 hours, but they would not do it. The general manager would not return phone calls or come out of his upstairs den to discuss the issues. I have always loved Toyota but this place put such a bad taste in my mouth that I will never shop Toyota again. Toyota Financial was no help whatsoever either and we were stuck with a 2023 sequoia that required transmission software updates. Check out the reviews on BBB. Now I will wait for the automated response to contact the GM and he will not answer or return phone calls More

Report | Print