Justin Bailey Bailey

I am extremely disappointed with my recent experience at Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had Ford of Franklin. I dropped off my car on 11/04 at 9 AM, and it wasn’t until the afternoon of 11/05 that I received a call regarding the issue. I had to repeatedly reach out to get any updates, as my service representative was consistently unresponsive and rude, refusing to return my calls. Even the service manager failed to return my calls. Furthermore, I feel that I was taken advantage of as a female customer. The quote I received for the repair was significantly higher than two other estimates from different Ford dealerships. Additionally, the diagnostic test, initially quoted at $110, ended up costing $258. I urge potential customers to be cautious when dealing with this dealership. It’s disheartening to encounter such poor service, unfair pricing practices, and unresponsive staff. More

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Have a wonderful experience buying my vehicle there. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. Very easy and fast. The managers and salesman were very helpful and answered all my questions. Definitely recommend ford Lincoln if Franklin. More

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Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

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First experience with this service department. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. More

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I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, and both times, servicing has gone well. This last time, I was very pleased with how quickly the Service Dept. took care of my vehicle and had me out of there. More

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Had an over the top experience with Glenn in service. He was top notch in all areas! He was top notch in all areas! More

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I really can’t say enough about how helpful my guys were over there! Fantastic all around over there! Fantastic all around More

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Such a wonderful experience, I completely forgot to mention, I worked with Glenn and he was a gem!! mention, I worked with Glenn and he was a gem!! More

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I absolutely trust these guys to work on my vehicle and know that they are going to do the work that’s needed and keep me updated know that they are going to do the work that’s needed and keep me updated More

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My sales person Alex made buying a truck simple and straight forward. I think I test drove 4 trucks at least. Alex didn't mind at all. I would highly recommend this dealership and salesperson. straight forward. I think I test drove 4 trucks at least. Alex didn't mind at all. I would highly recommend this dealership and salesperson. More

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