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Justin B

Overview Reviews (7) Inventory (164)

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Justin B

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Justin B

Vehicle Exchange Specialist

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

FL grown Navy Veteran turned family man. I've been around the world but home is where you make it. I pride myself on great service and customer satisfaction. Allow me a chance to work with you today :)

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5.0

7 Reviews

Overview Reviews (7) Inventory (164)

5.0

7 Reviews

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7 Reviews of Justin B

January 08, 2025

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Employee Rating

There was a bit of a miscommunication but Mike and Chuck made it right. Really great guys. Did a great job with our car. made it right. Really great guys. Did a great job with our car. More

by Jaxturtle

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

O'Steen Volkswagen responded

We are so glad that we were able to turn things around! Thank you for the 5-STAR review! /MM

October 13, 2024

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Employee Rating

What a great experience! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! More

by HALIBERT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris N, Marc Trice

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Oct 17, 2024 -

O'Steen Volkswagen responded

Thank you so much for your glowing review! We’re thrilled to hear you had such a great experience with our team at O'Steen Volkswagen. Your kind words about our staff mean a lot to us. /MM

June 16, 2024

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I can't say enough great things about getting a car from this dealership. Trey is one sales great person!! this dealership. Trey is one sales great person!! More

by cdube1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris N, Trey M

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Jun 18, 2024 -

O'Steen Volkswagen responded

Thank you for your 5-STAR review!

August 24, 2023

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O’Steen VW has been fantastic to deal with with both service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! service and now purchasing. Justin made the buying experience smooth and stress free. Great experience! More

by jctheobald

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Taylor Saunders

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Aug 26, 2023 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Our team works hard to provide excellent service, and we're glad it reflected in your visit. -Mallory

August 24, 2023

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Employee Rating

Marc Trice is an amazing consultant about all things Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about t Volkswagen! I will ask for him by name when I'm ready for my next VW. He is passionate about the VW experience and I trust his knowledge base about the new features of our 2024 VW as well as his understanding about how passionate VW owners are about the brand. O'Steen VW is my one-stop shop for all things VW. I recommend Marc and O'Steen VW to every VW enthusiast and to anyone asking about my VW experience. Can't wait to see what comes next! More

by jim.lorenz84

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Trey M, Marc Trice , Rob Davidson

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Aug 27, 2023 -

O'Steen Volkswagen responded

Thank you so much for your kind words about Marc! We're so glad to hear that he was able to make your experience smooth and enjoyable. He's a valued member of our team and we're lucky to have him. -Mallory

August 01, 2023

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Employee Rating

Marc is always amazing! Have to give xxxxxxto Justin as well, he started helping us because Marc was at an event, but handed us over to Marc when he got back because he kno Have to give xxxxxxto Justin as well, he started helping us because Marc was at an event, but handed us over to Marc when he got back because he knows we normally work with Marc! I thought that was awesome! They were patient and not pushy! They gave my daughter time to think it through and didn’t pressure her. This was her first time buying a car and everyone at O’Steen made it a great experience for her! More

by droski0270

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Marc Trice , Taylor Saunders, Brent Davis

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Sep 21, 2023 -

O'Steen Volkswagen responded

Patience and a non-pushy approach are crucial when it comes to such an important decision as buying a car. It's fantastic to know that our team at O'Steen VW gave your daughter the time and space to make an informed decision without pressure. Thank you for sharing your feedback, we look forward to welcoming you back soon! -Mallory

August 01, 2023

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Employee Rating

Excellent salesperson good communication. Says a great deal this is my second vehicle from Ostend VW! Says a great deal this is my second vehicle from Ostend VW! More

by morgandwight

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Report | Print

Sep 21, 2023 -

O'Steen Volkswagen responded

Thank you for sharing your feedback!

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