Junior Avila
Junior Avila at Universal Mitsubishi

Junior Avila

Service Advisor

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

4.9
266 Reviews
4.9

266 Reviews

Write a Review

Dealership Experience

25 yrs, 7 mos

Industry Experience

26 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

266 Reviews of Junior Avila

October 21, 2025

Dealership Rating
Employee Rating

The Service center staff is top notch. Both service center advisors are honest and professional . More

by ctroncale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

August 03, 2025

Dealership Rating
Employee Rating

I wholehearted trust everyone here, Paul is great and very knowledgeable. I desperately needed service on my Outlander and he noticed a missed repair from an accident I had a few months earlier and was a More

by Zamoraclau1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you for choosing and giving Paul and his staff the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

July 21, 2025

Dealership Rating
Employee Rating

I always receive great service and they never try to upsale me. I can always trust that they will recommend what is necessary to be done in my car. More

by LA.ARTIGA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

They don't..... Good! We know you have choices and appreciate you choosing Paul and his staff to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 16, 2025

Dealership Rating
Employee Rating

Fast, friendly, and efficient service! My SUV maintenance was smooth from start to finish. Highly recommend! I had an amazing experience getting maintenance done on my SUV at Universal More

by CARLCOOKSJR
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

June 12, 2025

Dealership Rating
Employee Rating

Thanks for the service! Easy to schedule and fast. Very friendly and explained everything! Thanks again! More

by marianamonticelli
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 29, 2025

Dealership Rating
Employee Rating

I had such a great experience with Armen; I’ll be back again! The entire staff was wonderful, knowledgeable and helpful! More

by DDALUISE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

I often have to pause and think on how to respond to a review. In this case you made it simple... THANK YOU! Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 25, 2025

Dealership Rating
Employee Rating

Great service I can always Depend on Mitsubishi found the problem, expeditiously and fix my vehicle More

by TZULIMIKO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Oct 22, 2025

Universal Mitsubishi responded

Thank you for chooising Universal Mitsubishi the opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 23, 2025

Dealership Rating
Employee Rating

Thank you so much for your service always is professional and good 😊 the workers are very professional thank you so much More

by Gisela Gil
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

March 31, 2025

Dealership Rating
Employee Rating

Ver straight forward and professional to deal with. Very happy with the results of the service. More

by GCHERNY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

March 29, 2025

Dealership Rating
Employee Rating

Paul, the service manager and his team did an amazing job on my 2018 Outlander. I had been told by my local mechanic that Mitsubishi was no longer making the parts I needed to maintain my vehicle and when I More

by Barbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

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