Junior Argueta

Ed Martin Toyota responded

Customer stated they would leave negative review if I did conform to demands outlined in this email. Readers of this review can digest this review and likely come to the conclusion that the truth is somewhere in the middle. I chose to not negotiate with reviewer due to demands based “do this or I will do that” mentality. Ed Martin stands by our work 100% of the time. In this case, customer states we damaged center cap on wheel but didn’t notice it for 32-days after vehicle was returned to customer. Also, customer demanded free lifetime tire rotations, which we do offer customers who buy replacement sets of tires from us. This customer bought two tires from us and assumed it would be free rotations for life, which is not the case. However, I still honored the rotation and a courtesy for the misunderstanding. Without the demand of the bad review, I would have absolutely goodwilled the center cap based on speculation, but it didn’t feel right with an ultimatum.