Julie Oliver

I went for my 15K service which is mainly a tire rotation and system checks. However, I happen to have a tire with a white chalk mark on it. As I was going to my car the next day I realized the chalked tire and system checks. However, I happen to have a tire with a white chalk mark on it. As I was going to my car the next day I realized the chalked tire was in the same place as before I had my car serviced for a rotation. Basically no tire rotation took place. I was told it would take about an hour when I arrived. After maybe 25-30 minutes I received a call from the very nice rep that had checked me in. I was still there, in the waiting room area. She informed me that the technicians suggested I get an alignment but I declined due to time constraints. After declining, still in the phone, I was informed that “my car was ready then” and to come find her at her desk to get my paperwork. Great, I thought, that was fast. As I was waiting at the valet desk for my car to be brought around I was also happy at the thought of the “complementary wash” getting some of the recent storm grind off my cars exterior, especially after seeing other cars going through the auto wash. When my car came around I could see no water had touched it. Now, I’m leasing my vehicle and realize this all was a complementary factory service per my lease. However, after perusing the checklist of tasks completed, which included a tire rotation as being completed yet was not, it begs the question as to what else was simply checked off and not completed. This is still Toyota’s car so to me I would think they would definitely want proper maintenance completed. As I mentioned, the service rep that checked me in/out was NOT the technician responsible for completing the 15K checklist. She was just my contact and she was very nice. I’ve been leasing from Toyota Financial consistently since 2010. I have leased two Camry’s and a different RAV4 than I currently have. I like Toyota for its reliability and have never had any issues along the way. This last maintenance service was not an “issue.” I just felt it should be brought to the forefront being that ny leased vehicle that will more than likely be traded back to Toyota at lease end did not receive the proper upkeep on this past appointment which I was only able to identify due to a chalk mark in my tire. What other maintenance is being passed over is the question I would be asking. More

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Great price no pressure dealership. Brian Johnson was the deal maker he is the reason I purchased from hear. Brian Johnson was the deal maker he is the reason I purchased from hear. More

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Scott Clark has always been a reliable servicer for my 4Runner. Their prices are always fair, affordable and they use genuine Toyota parts. I trust no one else with my auto. 4Runner. Their prices are always fair, affordable and they use genuine Toyota parts. I trust no one else with my auto. More

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As posted from my recent google review and echoing here. The service from Julie was not the best experience for me and I hope the facility is taking action overall. Seek retraining, counseling, or some ot The service from Julie was not the best experience for me and I hope the facility is taking action overall. Seek retraining, counseling, or some other career if necessary so that customers who come through this place of business may receive revolutionary experiences at Scott Clark Toyota as it should be on service visits or any visit and to give better reviews. More

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The facilities and amenities are wonderful. The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see if their vehicle is done. Additional recommended services should not be mentioned after the car has been completed so that it takes even longer to get done. The sales team should reach out to prior sales to see how the vehicle is doing. If there were any items that were not taken care of prior to sale. It should not be the customers responsibility to hold the dealership to their word. More

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An oil change took 3 hours. Julie Oliver was very rude. Overall a terrible experience. I usually have a great experience at this location, but this last time there was very poor Julie Oliver was very rude. Overall a terrible experience. I usually have a great experience at this location, but this last time there was very poor. More

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Good customer service thank you for your time and service all service departments great always all service departments great always More

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Supper location, flexibly hours, and helpful staff. Too many emails about things I don’t need though. Thanks Too many emails about things I don’t need though. Thanks More

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Very nice Dealer in service and buyer , service is fantastic not complaint with them thanks fantastic not complaint with them thanks More

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The work was completed in less time than expected, the cost was a bit less than estimated, service was perfect. Especially appreciated the guidance Julie provided in selecting the best maintenance service cost was a bit less than estimated, service was perfect. Especially appreciated the guidance Julie provided in selecting the best maintenance service for my car’s needs! More

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