Julian Greening

"NO, you listen to me! " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealersh " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealerships. Bellingham Ford did not have what I wanted. Where I purchased the Maverick, I was told that when I get the license plates to go to my local dealer and get a mounting bracket for the front plate. I went to Bellingham Ford parts and asked for a plate bracket. I was told that it was $71. I thought it would be free. I was told to go talk with Shawn. Shawn wanted to know why they should give me $71 of free mechandise? Why I didn't buy the vehicle from them? Go back to my dealer and ask them for a free plate bracket. Shawn went and got Julian. When I tried to explain to Julian that I thought that the dealerships worked together helping each other out, Shawn didn't hear me. He said, "Would you walk down the street and ask a stranger for $71?" "Why did I expect a free plate bracket?" I told him that I had 300 miles on the truck and was expected to bring it in for service over the course of my ownership. Again he stopped me with, "You listen to me." "Go home tognight and look at yourself in the mirror and ask..." I tuned him out. When done, I thought out loud, "This is a PR nightmare! The Diehl Ford dealership has been part of the Bellingham community since the early 1900's and this new dearlership is destroying its legacy!" Rather than he saying, "We want your business. Let's see if we can work something out." But for a $71 plastic plate bracket, [The same bracket costs around $35 on the internet] Bellingham Ford lost a potential long-term customer. I got disrespted and yelled at. I told Julian that I would gladly drive down to Skagit to Dwayne Lane Ford rather than come back to Bellingham Ford. More

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I was having a very challenging day when I walked into the dealership - a death in the family. So you might say I was preoccupied or maybe out of my mind. Matt, Chris, and Camille were both professional a the dealership - a death in the family. So you might say I was preoccupied or maybe out of my mind. Matt, Chris, and Camille were both professional and kind. They accommodated my requests and got me into the Truck of my Dreams with a great deal of grace. We navigated a few bumps in the process and partnered with each other all the way. More

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The Service department lied to me for 5 weeks. When I got tired of being patient and lied to I escalated up the ladder to upper management, again, AFTER 5 WEEKS on being patient. When I did I was When I got tired of being patient and lied to I escalated up the ladder to upper management, again, AFTER 5 WEEKS on being patient. When I did I was further lied to until finally I had enough dishonesty. I sat down with the Service manager and he made more promises he didn’t keep. He knew I was going on vacation and needed a vehicle so he said he’d get me into one but he didn’t. Then, when I posted on my Facebook page about my experience he refused to work on my vehicle and now, while I’m on vacation, he’s parking my truck at my home and leaving the keys in it. Ford Motor Company says, “they’re independent dealers and basically can do whatever they want. No more Fords for me. No wonder they’re a declining market. More

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A fantastic experience from start to finish. Jack, Michelle, Jake, Julian, and the rest of the crew got me the deal I wanted and got me on my way. I hope to do do more business in the future. Jack, Michelle, Jake, Julian, and the rest of the crew got me the deal I wanted and got me on my way. I hope to do do more business in the future. Thanks again! More

by terryh2 Verified Customer Verified Customer

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I have been buying my vehicles at Diehl Ford since I was 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and 18 years old. This was my first and last purchase under the new ownership of Bellingham Ford Lincoln. Clearly you care nothing for your customers and instead of being family we are now only a number to you. I have never been treated so poorly by a company in my entire life. This purchasing experience was a nightmare from day one. I can’t believe that it took SIX weeks for your company to complete this transaction with me. At every turn I was treated as an inconvenience, had to initiate every step myself, was never contacted via phone unless I initiated the call, and was generally given the runaround the entire time. Your salesman Jeff was sarcastic and rude throughout our entire interaction. While I understand the process was complicated by my being out of state and serving with the Army in North Carolina, that doesn’t excuse the lengthy and quite frankly, negligent nature of this transaction. It is not acceptable to tell a customer that “if you were here, you would be able to get in line to see our finance manager.” At the moment I said I wanted to purchase my truck, I should have been placed in line, virtual or not. My file should have been handled as if I were standing there. I should never have had to wait 3-4 days between each step of the process. Your staff even went so far as to claim that my paperwork didn’t arrive until a certain day when the tracking showed it delivered 5 days earlier: Interestingly enough, your staff managed to mark the truck as “sold” in the system thus starting the Sirius XM trial membership immediately, but couldn’t process my paperwork, return my calls or prepare the truck for pickup. When my proxy went to get the truck, the debacle continued with there only being one set of keys provided. When pushed for a second set of keys, Jeff became hostile, and Julian informed us he would “just cancel the entire transaction,” even though the truck had been paid for, cash outright, for over a week. We were then told we could not have two sets of keys because it “wasn’t on the sales contract.” In actuality, no keys were listed on the contract, and I have NEVER purchased a vehicle with only one set of keys, and you would think that at $29,950 for a USED 2014 truck and a transaction that took over SIX WEEKS you could at least offer this courtesy. Adding insult to injury my father was “mysteriously” no longer needed to work at this company with one day notice during this time. Odd, since immediately prior to the start of this transaction he was praised on your Facebook page as such a valued member of your staff. He worked there over 40 years, and this was my 6th vehicle purchase. Apparently loyalty has no place in the new management of Bellingham Ford Lincoln. You made incredibly easy to have no qualms about taking my business elsewhere in the future. More

by LISA_LITCHFIELD Verified Customer Verified Customer

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Terrible service, terrible communication, car is still out of commission. I think what’s worse here is I spoke to the GM of this dealership yet still had problems and never did hear from the service manag out of commission. I think what’s worse here is I spoke to the GM of this dealership yet still had problems and never did hear from the service manager. More

by Johnsound2009 Verified Customer Verified Customer

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Work I requested was not done. Instead. Work that wasn't due yet was completed. Then I was told that recall work that I previously had brought the car in last summer for was done d Instead. Work that wasn't due yet was completed. Then I was told that recall work that I previously had brought the car in last summer for was done during this appointment So now I don't know whether anything was done to my car or not because I thought it had been done last time. The owner said he was sorry and he would call me back. It's been a week. Haven't heard of peep from them. More

by IMABIRDMOM Verified Customer Verified Customer

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A great dealership with years of experience and skill that helps get you back on your way. Highly recommend. that helps get you back on your way. Highly recommend. More

by Dan Johnson Verified Customer Verified Customer

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I had excellent customer service beyond expectations and follow up to make sure I was happy with my purchase. follow up to make sure I was happy with my purchase. More

by STEVEF2 Verified Customer Verified Customer

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They are amazing at customer service! They take the time to assist you in everything you need. They take the time to assist you in everything you need. More

by val Verified Customer Verified Customer

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