Left a message for Jim and never received a callback.
I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left w
I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left with a problem that my car never had for three years I have had it. They do not treat my issue as a priority and have not come up with further solutions how to get the problem fixed. Their communication is poor and I never receive a callback back from the other associate working directly with my issue. This is the second car I have bought there and I would never buy one again.
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by Carly M
Service Price Transparency
Oct 24, 2024 -
Nucar Nissan of Norwood responded
Carly, we apologize for the frustration you're experiencing and understand your concerns. Regarding the issue with your Nissan Rogue's door lock, we've worked extensively to address it, involving both the Nissan tech line and replacing the handle and BCM. Each time the vehicle has been in for service, we've been unable to duplicate the problem, and Nissan has reviewed the data sent over. It's important to note that this issue is unrelated to the recall reprogram. While we've offered a rental car during your visits, we understand you've preferred to wait. We are committed to finding a solution and appreciate your continued patience. Please feel free to reach out directly at 866-664-6048 so we can continue working on this for you. Thank you.
Oct 24, 2024 -
Carly M responded
Thank you for your response. As I have stated multiple times, I cannot duplicate the alarm issue myself. I had my car for over 3 years with NO ISSUES, then I brought it to Norwood Nissan and left the lot with this issue, so someone that worked on my car did something to cause this alarm issue.
In regards to the car rental, Nissan Norwood did offer a rental, however you forgot to mention that whatever company you use only has sedans. And as I told you multiple times, I got very sick and broke my back and fractured my lower spine. That is why I have an SUV. I cannot comfortably get in and out of a sedan without experiencing extreme pain. Unfortunately due to my health I cannot drive a sedan and you were not able to accommodate that.
Also, you are not committed to finding me a solution, as your manager just called me and basically said there is nothing else they can do and they cannot really have the tech department commit more unpaid hours to my car and issue. Frankly, I am tired of your service department telling me that you did me a favor by waiving my deductible. I have been to the dealership around 11 times and taken countless hours out of my work day to bring my car to Norwood. I would like nothing more than to never come back to Nissan, but you have been unable to fix the issue cause by the service department.
Finally, Nissan Norwood needs to work on their attention to detail. I went to pick up my car, you gave me back the complete wrong car. I lost complete trust in the work being done at that point. And the last time I picked up my car, I was given back my car with a razor blade on the floor of the driver's side. When I reported this to member of the service department, it was not taken as seriously as it should have been. This was extremely disappointing as someone (myself, child or pet) could have gotten hurt but the razor.
The service department Jude specifically was great.
However my issue is with NuCar. I have rain guards on my windows that were supposed to be Factory rain guards at the time of purchase $450. I asked a
However my issue is with NuCar. I have rain guards on my windows that were supposed to be Factory rain guards at the time of purchase $450. I asked about the rain guard because one was falling down. I was told that they were not Factory but were indeed WeatherTech just off-brand. And I was charged $450 for that when I bought the vehicle and then told ny Jude they cannot be fixed. I would like them to be replaced or fixed and I shouldn't have to pay for them to be fixed when I paid $450 for them to begin with. Car dealerships already have a bad rap. You either have integrity or you don't.
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by YELLLOW_SUNFLOWER910
Verified Customer
Verified Customer
Oct 21, 2024 -
Nucar Nissan of Norwood responded
Thank you for your feedback. We’re glad to hear that Jude and our service team provided great assistance, but we’re sorry for the confusion regarding your rain guards. The rain guards installed are premium quality, but we understand your concern about them not being the factory option. We strive for transparency and want to address this issue. While normal wear and tear on accessories like rain guards can occur, we'd like to further review your situation and find a fair resolution. Please contact us at 866-664-6048 so we can discuss the best path forward. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Jude and Jim in the service dept.
have been very accommodating and outstanding to work with. Very attentive and they communicate very well.
have been very accommodating and outstanding to work with. Very attentive and they communicate very well.
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by Paulmalvone
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Nucar Nissan of Norwood responded
Thank you for the kind words! We're glad to hear that Jude and Jim provided such attentive and outstanding service. We’ll make sure to pass along your compliments to them. We appreciate your support and look forward to serving you again!
Just is amazing in services!
!! I tend to go to him for all of my car servicing.
!! I tend to go to him for all of my car servicing.
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by ALLISON_SONES
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Nucar Nissan of Norwood responded
Thank you so much for the 5 star review! Your feedback means so much to our team!
Antonio was outstanding at customer service.
Stop sending me these. I Already filled it out on A text request
Stop sending me these. I Already filled it out on A text request
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by hurstjoanne67
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Nucar Nissan of Norwood responded
Thank you so much for the wonderful review!
Great service customer service was very helpful and
serviced my car within a timely manner.
serviced my car within a timely manner.
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by Lovelykaisha88
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Nucar Nissan of Norwood responded
Thank you so much for the 5 star review!
They are very efficient and very accomodating!
I one time had to come in to get my tire replaced, I went in without an appointment and they were able to fix my tire basically right away, without b
I one time had to come in to get my tire replaced, I went in without an appointment and they were able to fix my tire basically right away, without being there all day!! Everyone here is super friendly, professional, and helpful!!! Jude is always ready to go with whatever problems I have with my car (which is often lol). He is very patient and is very thorough with his work. He is also very understanding and always double checks that we’re on the same page before moving on to the next step, whether it’s the service or the finances, etc. I know my car is always in good hands when I bring it in for service!
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by sbitados
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Nucar Nissan of Norwood responded
Thank you for sharing your experience! We're thrilled to hear that our team, especially Jude, was able to provide quick and accommodating service. It’s great to know that you feel confident bringing your car to us and that Jude’s professionalism and thoroughness stand out. We appreciate your trust and look forward to continuing to take care of your car in the future!
They consistently provide good service.
I really trust the counsel they give. They're not trying to upset you on unnecessary services
I really trust the counsel they give. They're not trying to upset you on unnecessary services
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by CFORDE2
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
Nucar Nissan of Norwood responded
Thank you so much for the wonderful feedback!
Respectful.
Ease of scheduling an appointment for my car, quality service and products . Clean waiting room
Ease of scheduling an appointment for my car, quality service and products . Clean waiting room
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by Highway
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2024 -
Nucar Nissan of Norwood responded
Thank you for your review! We're happy to hear that scheduling was easy, the service met your expectations, and you found our waiting room clean and comfortable. We look forward to serving you again!
Great service at the service center - will go again to
get my car serviced moving forward.
get my car serviced moving forward.
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by keimarajordan
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Nucar Nissan of Norwood responded
Thank you for the great feedback! We're thrilled to hear that you had a positive experience at our service center and look forward to seeing you again for your future car needs!
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