Jud White

Always good service, great customer service. I feel like I’m respected and appreciate the no pressure approach I feel like I’m respected and appreciate the no pressure approach More

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They do a great job and Jud is awesome to work with. I’m very happy with Courtesy Volvo. I’m very happy with Courtesy Volvo. More

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We were very pleased with our service and the quality of our loaner, service manager was very good our loaner, service manager was very good More

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Excellent service, Jud White took great care of us and made sure that we got all of the repairs needed for our car that we shipped here from Hawaii. made sure that we got all of the repairs needed for our car that we shipped here from Hawaii. More

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They are Always helpful and friendly and give updates throughout the service of my car. throughout the service of my car. More

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I recently bought an S60 2019. Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it Certified pre-owned with extended warranty. I have my own autoshop that takes care of my cars. I had a low wiper fluid level warning, so I filled it up with a full bottle. A week later, the same warning recurred. I took it into my usual place, and they noted the fluid level was low. Because the car is under warranty, I was advised to go to a dealership. I went this one. They ran diagnostics for a full day and reported to me that there was brake fluid in the wiper fluid. Everything needed to be replaced and would cost over 2K with no warranty coverage because this was a result of misuse. I sought a second opinion, and the problem was simply a disconnected line with no other issues. I went back to Volvo. I asked for a video, and Jud said he 'sent me the video multiple times' but could not reproduce it when I was there. I met with the Service Manager to explain to him that there was something extremely unprofessional going on in his shop. He got defensive rather than concerned. I gave him my card and asked him to let me know what his investigation finds. It has been two weeks without feedback. I found out there are places where a perfectly easy fix is often made into a full-blown replacement. The trick by the shop is to make sure that the issue is not covered by warranty. Why? Because warranty parts are tested to ensure there was jndeed a defect. If there is no warranty, the customer is charged out if pocket and the removed parts can then be resold outside the shop. I'm not sure if this is what transpired. But it is certained walking and talking like it. My recommendation is to go to a different dealership. Also, they told me they have no loaners, but it seems that they do. It is very unprofessional to blatantly lie to a customer. More

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Jud in the service department is the most knowledgeable and fun service guy I’ve ever met. I got a new XC90 and he helped me with my dog gate and having my Polestar installed. Communication was top notch a and fun service guy I’ve ever met. I got a new XC90 and he helped me with my dog gate and having my Polestar installed. Communication was top notch and the installation was quick! Wish he were my service guy back home. More

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Jud is always professional to deal with and the dealership is very flexible and accommodating with setting up service appointments. dealership is very flexible and accommodating with setting up service appointments. More

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Excellent service dept. Jud White does a great job with customer service. Even the lady who's a receptionist at the desk in the sales showroom is a peach. Jud White does a great job with customer service. Even the lady who's a receptionist at the desk in the sales showroom is a peach. More

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The service department takes great care of my S60, and Jud White, my service advisor, always makes me feel like I'm the most important customer there. Those are the two reasons I always get any necessary Jud White, my service advisor, always makes me feel like I'm the most important customer there. Those are the two reasons I always get any necessary service for my car done at Courtesy Volvo. A comfortable, spacious waiting area, and a sparkling clean ladies' room are pluses, too. More

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