Juan Villegas

I wanted to share my recent experience with Fette Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expec Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expecting it would take approximately two weeks, but it has now been over a month, and my car is still not ready. I have faced numerous issues with communication; they did not inform me that they would be transferring my car to a different facility for repairs. I discovered this through the GPS tracking device installed in my car. Every day, I have been given promises that my car would be ready the next day, but those promises have not been fulfilled. Last week, I received a call stating my car would be ready on Tuesday, January 21, 2025, but as of today (Wednesday), I still do not have my car. I strongly urge anyone considering Fette Infinity for car repairs to think carefully before proceeding. My experience has been far from satisfactory, and I would not want others to go through the same struggles I have faced. I will not be returning to this location for any sales or service engagements! Thank you for taking the time to read this. New updates to my review: Today, (1/22/2025) I attempted to contact Service Manager but was informed that he was busy. I called every 30 minutes, sent him a text, and even left a voice message, yet I have not received any response. In my efforts to get assistance, I also contacted customer service to see if I could speak with General Manager Juan Villegas or General Sales Manager Dan Fette, but was met with the same response regarding their availability. Could anyone please advise me on how I might be able to get the information I need regarding my vehicle? Any assistance you could provide would be greatly appreciated. Thank you Alec More

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I was very pleased by my experience with this dealership. Everyone was professional and very attentive. This was my first experience with this kind of service. I am completely happy with my experience. Everyone was professional and very attentive. This was my first experience with this kind of service. I am completely happy with my experience. More

by aherrera2955 Verified Customer Verified Customer

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Fette Infiniti gave my husband and I the most caring, professional salesman Derrick. We left feeling secure in our purchase, and the finance team put together a package that we were extremely happy with professional salesman Derrick. We left feeling secure in our purchase, and the finance team put together a package that we were extremely happy with as well! Thank you so much Fette Infiniti for a phenomenal day! More

by atoorinabraun71 Verified Customer Verified Customer

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The customer service at this dealership is top notch all around. Salesperson and manager are great! around. Salesperson and manager are great! More

by Pamela V Verified Customer Verified Customer

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They sold a car with a cracked window and they don't want to replace it. to replace it. More

by selim Verified Customer Verified Customer

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David Colas was a true professional routine the sales process. Professional, responsible, courteous. There was some confusion at the dealer on my original web outreach to schedule a visit. They got m process. Professional, responsible, courteous. There was some confusion at the dealer on my original web outreach to schedule a visit. They got my requested date wrong More

by nolllen63 Verified Customer Verified Customer

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Great experience and knowledge from Dennis and manger. Dennis spent much time with me going over it Dennis spent much time with me going over it More

by donaldbenanti Verified Customer Verified Customer

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We went with my daughter when she purchased her car. Dennis Lutz was very helpful. He was knowledgeable, patient, easy to work with and most of all, honest. She purchased her car that day. My husband an Dennis Lutz was very helpful. He was knowledgeable, patient, easy to work with and most of all, honest. She purchased her car that day. My husband and I have been buying cars for over 60 years. Dennis is the first salesman ever that made this whole process pleasant from beginning to end. In fact, he was so good that we went back the following day and purchased a car for us. I highly recommend Fette Infinity and especially Dennis Lutz for your salesman. You will not be disappointed. More

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Dennis was excellent! He listened to what I wanted and was extremely honest, knowledgable, and thorough with my purchase. Because of his honesty and knowledge, my parents He listened to what I wanted and was extremely honest, knowledgable, and thorough with my purchase. Because of his honesty and knowledge, my parents also purchased a car from him the next day. I would definitely purchase another vehicle from Dennis and will recommend him to all my friends and family. More

by kristam3223 Verified Customer Verified Customer

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Incredible service from Sam and the entire team every time i visit. The service is the only reason I remain a customer time i visit. The service is the only reason I remain a customer More

by JNFBUSINESS Verified Customer Verified Customer

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