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249 Reviews of Juan Vasquez
May 23, 2024
They will force you to sign and tell you that you will owe less and then the finance people will make you sign fast to not ask questions owe less and then the finance people will make you sign fast to not ask questions More
by Frank
Verified CustomerOther Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell
May 20, 2024
Avoid the headache. My 2021 Cadillac was in the service department less than a week after having it due to recurrent issues, primarily with it dying unexpectedly. Despit My 2021 Cadillac was in the service department less than a week after having it due to recurrent issues, primarily with it dying unexpectedly. Despite my efforts to resolve this matter, including multiple attempts to reach out to Sam Caldwell, I have yet to receive a callback. However, I did finally get in touch with Brett. Unfortunately, I was told that they couldn’t accommodate a loaner vehicle while ours is in the shop. I am now looking at taking it to a dealership I trust more to have the repairs done. My wife dropped the vehicle off but was later told they cant recreate the issue. Being left without a vehicle I desperately need has been quite challenging, and the lack of communication and support from the team at Big Star Hyundai has only added to the frustration. More
by bluegamer88
Other Employees Tagged: zzSam zzCaldwell, Brett Muller
May 18, 2024
Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More
by k.r.nixon3
Other Employees Tagged: Juan Pena, Luis Delcid, Adrian Chapa, Steffy Hernandez , Kohl Young, zzKaleb zzChadwell, zzRandol zzManjarrez, zzChris zzRussell, zzBilly zzWilliams
May 12, 2024
Did a great job with aranging the warrenty work I needed. Provided me with "loaner" and when it looked like the parts were going to take a long time they allowed me to get may car back until the parts arrive Provided me with "loaner" and when it looked like the parts were going to take a long time they allowed me to get may car back until the parts arrive (needed part did not affect the drivablity). Parts arrived much sooner then expected. Took the car back and it was ready before noon. More
by erniesiefert
Other Employees Tagged: Kohl Young, Tess was a great help.
April 27, 2024
The employees were all very welcoming and attending to my concerns. I really enjoyed the service provided highly recommended! concerns. I really enjoyed the service provided highly recommended! More
by DELANIE485
Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzBilly zzWilliams
April 27, 2024
They are very nice Clean place good custer service and every helpful there no other place I would go every helpful there no other place I would go More
by reginavasquez69
Other Employees Tagged: Juan Pena, Arnaldo Perez , Brandon Sandoval, zzDevante zzJones
April 06, 2024
Juan was excellent. He listened to what I had to say about my vehicle issues and thoroughly examined my warranty to help sure the coverage was correct. That had not been He listened to what I had to say about my vehicle issues and thoroughly examined my warranty to help sure the coverage was correct. That had not been my experience with another area dealership. He helped me get exactly what I needed fixed. More
by BECKYKANG2021
April 06, 2024
I was given a regular oil change instead of a full synthetic oil change as requested. I was not given a comprehensive report of what was checked on my vehicle. I have no idea what my current tread lif synthetic oil change as requested. I was not given a comprehensive report of what was checked on my vehicle. I have no idea what my current tread life or brake pad thickness is. I was offered 8 additional services and only two of them were actually necessary. More
by N/A
