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Juan Vasquez
Juan Vasquez at Big Star Hyundai

Juan Vasquez | Page 12

Service Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.6
249 Reviews
4.6

249 Reviews

Write a Review

249 Reviews of Juan Vasquez

November 05, 2024

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Employee Rating

Big Star Hyunda is a great place to do business, very professional, courteous and competent. More

by LOFARO.JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 04, 2024

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Very pleasant service experience - prompt and professional, and the super car wash is an added bonus! Well worth the drive up from Galveston. More

by rekmt
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Recommend Dealer
Yes
Print
Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 03, 2024

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This was my first time using Big Star I was unfortunately disappointed with my experience. More

by shanfra
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Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Steffy Hernandez

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Nov 06, 2024

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

November 01, 2024

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Service was fast and easy! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! More

by faby_padilla33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print
Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

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Employee Rating

Every time I visit big star I met with the best of Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the effo More

by MRKJBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print
Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

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Employee Rating

Big Star Hyundai service center is prompt, clean . and professional. I went in for my 10,000 mile check-up and was pleased with how I was kept informed with the service being performed on my vehicle. More

by cathy.dominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kohl Young

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Nov 04, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 28, 2024

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Employee Rating

Bryan was great and the service was very thorough and everything recommended was performed thank you. More

by contreras.Edith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Chapa, Steffy Hernandez , Madison Hartung, Kohl Young, zzKaleb zzChadwell, zzNatalie zzDiosdado, zzBilly zzWilliams

Print
Oct 28, 2024

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

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Employee Rating

Did not have a total for my AAA discount on the bill. Not happy to have it brake grommet which cost six dollars and almost 400 labor. Look like a 15 minute job. More

by markregister0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Print
Oct 29, 2024

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Oct 30, 2024

Big Star Hyundai responded

Sorry to hear that you are having ongoing issues. The electrical concerns that your vehicle had been having were traced to the faulty brake pedal and a bad battery. The brake pedal was activating your brake light which was in turn continually draining the battery causing battery degradation. We also recommended battery replacement, but that service was declined. If you wish to have this repair completed to match our diagnosis, please reach out to us directly and we would be happy to get that scheduled.

Oct 30, 2024

markregister0 responded

Picked up my car on Wednesday, 23 October. Broke down on me five or six times on my way home which is only 15 miles. I AAA Service wrecker driver, replace the fuse for the brake light switch, car was working as it should for about five days. Just today it broke down on me three times. With the same error.

Oct 31, 2024

markregister0 responded

My battery doesn’t seem to be the problem. Brake light switch fuse is shutting down the car while driving down the road. I expect this to be covered under warranty to repair.

Dec 13, 2024

markregister0 responded

My battery was just fine. After numerous malfunctions, I went to a local repair shop and they responded by replacing the brake light switch. This repair was done and the car is running great now. Your diagnosis was faulty and I don’t believe I’ll be dealing with Hyundai again. Thank you.

October 26, 2024

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The employees always work hard to address our issues or concerns in a timely manner. Thank You Big Star Hyundai. More

by trogers100
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Recommend Dealer
Yes
Print
Oct 28, 2024

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

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Every thing was fine. Wait time was much longer than expected though. That was unfortunate More

by ajtexans02
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Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Oct 29, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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