Juan Vasquez | Page 10

Amazing guy! Epitome of customer service. Never worked with Juan before but he is now in my top 2 right next to Kaleb. Epitome of customer service. Never worked with Juan before but he is now in my top 2 right next to Kaleb. More

by avonbytillman Verified Customer Verified Customer

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Great customer service & care. Great tech work. Nice ppl all around. Perfect place for any repair. Great tech work. Nice ppl all around. Perfect place for any repair. More

by rgarcia1022 Verified Customer Verified Customer

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I would never buy a car from this dealership again, mostly because of the service department. mostly because of the service department. More

by Jnicaud Verified Customer Verified Customer

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Service as always is great Mr Juan take care of his customers always and I do recommend everyone to go see them. customers always and I do recommend everyone to go see them. More

by SJALBOUSH Verified Customer Verified Customer

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Juan provides pleasant , customer oriented service. He updated status of repair while in progress. Very pleased. He updated status of repair while in progress. Very pleased. More

by Fred Verified Customer Verified Customer

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Extremely poor service. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. More

by jerrygibson1164 Verified Customer Verified Customer

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I’ve already sent a lengthy email regarding my concerns to Kohl the manager without a reply back. He’s aware. to Kohl the manager without a reply back. He’s aware. More

by sybc729 Verified Customer Verified Customer

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Juan and his team did a very good job of taking care of my service needs and did a great job communicating with me during the warranty work. my service needs and did a great job communicating with me during the warranty work. More

by Megwillis07 Verified Customer Verified Customer

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I didn’t have the best experience buying my last car from Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. More

by CASYH2009 Verified Customer Verified Customer

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I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More

by SS-2018 Verified Customer Verified Customer

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