Juan Sanchez
Juan Sanchez at BMW of Palm Springs
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Juan Sanchez

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.8
131 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.8

131 Reviews

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131 Reviews of Juan Sanchez

July 01, 2024

Dealership Rating
Employee Rating

Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service. More

by raycookus
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 12, 2024

BMW of Palm Springs responded

Thank you for your kind words! We're thrilled to hear that Juan provided you with excellent service and made sure you were satisfied. We look forward to serving you again in the future!

June 30, 2024

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The work was completed but it should not take all day to get it do e More

by JCWARK
Service Price Transparency
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Recommend Dealer
Yes
Jul 12, 2024

BMW of Palm Springs responded

We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.

June 27, 2024

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The communication is really bad do not get back to step up appointment don't confirm it you text or call know them no return calls or text I been waiting over a month are more to get my car back shop it's More

by bklady15
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryan Gacayan

Jul 12, 2024

BMW of Palm Springs responded

We sincerely apologize for the poor communication and inconvenience you experienced. This is not the level of service we aim to provide. We will address this issue with our team to ensure better communication and follow-up in the future. Please contact us directly so we can resolve any outstanding issues with your vehicle.

Jul 13, 2024

bklady15 responded

In your response, I need to get my car into the shop. It's shaking when I am stopped. The noise is getting louder in the motor I've been dealing with this since may and nothing's been resolved, I do have text messages between me and Byran He stated on June 17th that he was Going to get my car in the shop.I told him to keep me updated and he never did.My warranty is up in august so I figured he's waiting to my warranty Has expired in August so I can pay all this money out-of-pocket for not getting my car fixed prior to that. I never had Any problem getting my car in and out the shop until Juan when went on vacation I hope we can get. This resolved soon as possible. I would like for my car to be full inspect it again.

Jul 20, 2024

bklady15 responded

Today is July 20th still have not received any calls from BMW I wiil never buy another one that's for sure

June 27, 2024

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When you call your service advisor for an update on the car you left for a simple service and cannot get a hold of that person, leave message that are not returned and final have to drive for 30 minutes to More

by dteutle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 12, 2024

BMW of Palm Springs responded

We apologize for the lack of communication and the inconvenience it caused. This is not acceptable, and we will be addressing this issue with our team to prevent it from happening in the future. Thank you for bringing this to our attention.

June 22, 2024

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Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 12, 2024

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our team. We look forward to welcoming you back in the future.

June 18, 2024

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Great communication and service by Savanna and the team. Thank you for everything it was appreciated More

by mark@markbradshawconstruction.com
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2024

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Amazing job like always, I’m very happy with the service to they do for me More

by pcordova
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Recommend Dealer
Yes

June 16, 2024

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Every one there was very friendly, polite, professional and respectful they treated me very well thank you More

by abrambila1967
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Recommend Dealer
Yes

Other Employees Tagged: Manny the service technician who sent me the video of the inspection he did on my car, thank you

June 15, 2024

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Service was good but this trip there wasn’t enough people to check me in. Still the service was great and really appreciate the technician video. Also arranging Lyft is great touch. Check out was a lot smoot More

by darrylhenglish
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Recommend Dealer
Yes

June 14, 2024

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Chris in the service dept is an asset to your team. I appreciate him so much! More

by sherryciciewing
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner

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