Juan Diaz
Juan Diaz at Midway Dodge

Juan Diaz

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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4.1
23 Reviews
4.1

23 Reviews

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23 Reviews of Juan Diaz

October 10, 2026

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Employee Rating

For three hours to wait to be seen what level of the oil on the transmission and the differential was extremely unstable and to wait another hour to be finished of what it was need to be done. More

by sylviacortez334
Recommend Dealer
No

Other Employees Tagged: Juan Diaz

Oct 11, 2026

Midway Dodge responded

Hello. This review is regarding the 2007 Dodge Nitro that was brought in for a recall among other concerns. All recalls are inspections first and if parts need to be ordered we order them requiring a second visit. You also wanted us to change the rear differential fluid and check the transmission fluid. We made you aware before changing the differential fluid that a technician was going to drive it to make sure there’s no noise coming from the differential. It was dispatched, road tested and the technician heard noise and checked the fluid and found metal debris in the fluid. We declined to perform the service you requested due to likelihood of full differential failure. We then checked and topped off the transmission fluid as requested. The service advisor also discounted the original quote he provided you. When it comes to a 20 year old vehicle we have to use an obsolete software which takes time. We do apologize if you feel like you waited longer than expected.

September 24, 2026

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Since we purchased from here, we are constantly still getting texts to upgrade our purchase. Our car is only a couple of years old, and we have been asked to be removed from call lists, but I am still be More

by KatrinaAnneB
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Workmanship
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Recommend Dealer
No

September 15, 2026

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Employee Rating

They are concerned about their clients and repectful clean environment reasonable prices on use cars More

by cannadycarmelita
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Recommend Dealer
Yes

August 29, 2026

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It was awesome! Very professional and quickly accomplished. My overall experience was perfect I look forward to the best service ever! More

by spritefree01
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Santiago Rosales, Agustin Ibarra , Agustin Ibarra

Sep 08, 2026

Midway Dodge responded

THANK YOU SO MUCH FOR THE GREAT REVIEW! WE LOOK FORWARD TO SEEING YOU AGAIN IN THE FUTURE!

August 01, 2026

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Employee Rating

Dealership was quick and helped me out twice, even though I had to come back they were quick and fast. More

by Emilio789
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 04, 2026

Midway Dodge responded

THANK YOU FOR THE GREAT REVIEW!

July 31, 2026

Dealership Rating
Employee Rating

Juan is a very good service tech. Gets the job done with the rest of the team at Midway Dodge. I get in service I'm out b4 I know it. Thanks again Juan for the great job. Ramon Nieto More

by Semperfi.rn26
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Midway Dodge responded

Thank you Ramon! Always a pleasure to see you! OORAH!

July 18, 2026

Dealership Rating
Employee Rating

Agustin kept me in the loop. From the delay in parts arriving to letting me know the morning of their arrival that my vehicle would be ready. He was true to his word, my vertices More

by grlnxdr
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Midway Dodge responded

Thank you for the great review!

July 11, 2026

Dealership Rating
Employee Rating

They keep me updated on the status, provided me comprehensive information. Juan was friendly and very helpful More

by mjpaint70
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

Jul 14, 2026

Midway Dodge responded

THANK YOU SO MUCH FOR THE REVIEW! JUAN IS A GREAT PART OF OUR TEAM!

June 28, 2026

Dealership Rating
Employee Rating

Juan was able to get my truck checked out sooner than the time given. Appreciate that. My only complaint with him was that he gave me a total 3 times that did not include taxes, AFTER I had already applied More

by geneenrachele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Midway Dodge responded

THANK YOU FOR THE REVIEW! WE ALWAYS STRIVE TO PROVIDE EXCELLENT CUSTOMER SERVICE. ALL MY STAFF HAVE BEEN INSTRUCTED TO PROVIDE ESTIMATES WITH TAXES AND SHOP SUPPLIES SO YOU WILL ALWAYS SEE WE ARE TRANSPARENT!

June 27, 2026

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Employee Rating

Great customer service attended to all my needs very satisfied very happy with my car! They are the best!! More

by Deanna.hunt
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Midway Dodge responded

THANK YOU SO MUCH FOR THE GREAT REVIEW!

1

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