Juan Alves
Juan Alves at Ed Morse Cadillac Tampa
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Juan Alves

Service Advisor

Ed Morse Cadillac Tampa

101 East Fletcher Avenue
Tampa, FL 33612

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4.6
6 Reviews
4.6

6 Reviews

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6 Reviews of Juan Alves

May 05, 2025

Dealership Rating
Employee Rating

Friendly staff, especially Jake. It was a good experience. Jake answered all my questions and explained a lot about my car. He walked me through setting up OnStar and other techno More

by Anoid62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JAKE MILLER, Al Wahba

May 06, 2025

Ed Morse Cadillac Tampa responded

Thank you for the great feedback! We're glad to hear Jake made your experience smooth and informative—our team is always happy to help customers get the most out of their vehicles. Ed Morse Corporate Offices

February 12, 2025

Dealership Rating
Employee Rating

How to start Juan Alves was the best associate that I've encountered in the dealer ship he was honest and sincere in all his dealings I have a Cadillac XT5 and he was very realistic in all his expertise we More

by associate7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Ed Morse Cadillac Tampa responded

Thank you for sharing your experience at Ed Morse Cadillac Tampa! We’re so glad to hear that Juan provided you with honest, sincere, and expert service—especially while you were traveling from out of state. Ed Morse Corporate Offices

June 28, 2024

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Employee Rating

Professional and outstanding customer service. Completely satisfied. Willingness to recommend is an absolute for Ivan. More

by indianacantwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Ed Morse Cadillac Tampa responded

Thank you for your positive feedback! We're delighted to hear that you had a great experience! We look forward to serving you again in the future at Ed Morse Cadillac Tampa. Ed Morse Corporate Offices

May 29, 2024

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Employee Rating

I took my 2021 Escalade in for a serviced and left in a 2023 Sports Platinum. Vanesia Blake and Marilyn McPhail were simple amazing. They were both very personable, helpful and willing to assist with getti More

by bawofford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marilyn McPhail , VANESIA BLAKE

May 30, 2024

Ed Morse Cadillac Tampa responded

We're thrilled to hear about your positive experience with the team at Ed Morse Cadillac Tampa! We look forward to serving you again in the future! Ed Morse Corporate Offices

November 30, 2023

Dealership Rating
Employee Rating

I would like to say that they are the best dealership experience I had in my entire life. Their services department is quick fast and always on point when it comes to the welfare of your vehicle. I had m More

by aidely12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Marrero

Dec 01, 2023

Ed Morse Cadillac Tampa responded

We are so happy to hear that! Thank you for choosing us! Ed Morse Corporate Offices

June 06, 2023

Dealership Rating
Employee Rating

If I could put 0 stars I certainly would! This advisor is terrible. Doesn’t tell you the full truth & is only there to lookout for himself ! He tries to get over on you thinking you have no c More

by Addy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2023

Ed Morse Cadillac Tampa responded

Addy, we sincerely apologize as this is not the level of customer service we promote at Ed Morse Cadillac Tampa. We would appreciate another opportunity to earn your business. Should you wish to discuss, please do not hesitate to reach out to our Customer Relations Manager, Michele Adams via email at MicheleAdams@edmorse.com. Ed Morse Corporate Offices

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