Josue (Josh) Villar

Since they never fixed the rims that they sold the car with or fixed the vibration although we were told it would be fixed the day we bought the car and now ended up with a cracked tower and no solution. with or fixed the vibration although we were told it would be fixed the day we bought the car and now ended up with a cracked tower and no solution. The sales guy even drove through car and admitted there was an issue. I'd rate this entire debacle as 0 stars. Worst car buying experience ever. The only helpful person was our finance guy. The car we initially wanted was taken home by an employee so we settled on what we realized is a lemon. The sales guy lied about the discount we were getting and the managers in both sales and service don't seem to want to fix the issues we brought up upon signing the paperwork. My last truck was from this dealership and I unfortunately thought they held the same standards as before. Ohh and too boot they said minor accident in the carfax....yeah that was a lie as well per the accident report. I hope someone at their customer service department actually reads these, because this will be the last time I ever car shop at this location and I plan on making sure to warn anyone I know buying a car that this is what you should expect from Lou Bachrodt Coconut Creek. A broken shock tower, bent rims, missing oil caps, missing sterring wheel buttons, and dismissal from sales and service management and untruthful damage reports, oh and a broken navigation system onstar cannot connect and cannot read the car. Glad you added that fee to check the car to makes sure it's clear for sale.... More

by LISSA173 Verified Customer Verified Customer

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I would recommend this dealership. I got the vehicle I wanted at a price I could afford. Everyone was very friendly. I got the vehicle I wanted at a price I could afford. Everyone was very friendly. More

by Joycejhinton Verified Customer Verified Customer

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Deceptive advertising and bait and switch tactics. They advertise a great price on their website, then when you are ready to close the deal, they tack on upwards of $8000.00 in "fees". They advertise a great price on their website, then when you are ready to close the deal, they tack on upwards of $8000.00 in "fees". More

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