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Joshua Smith
Joshua Smith at Murgado Lincoln of Chicago
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Joshua Smith

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
34 Reviews
4.7

34 Reviews

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34 Reviews of Joshua Smith

March 30, 2025

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Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick , General manager

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Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

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Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bila, Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Assad Hamzeh, John Anderson, Michael Hedrick

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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

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Employee Rating

Everyone was very helpful and nice. Very easy to get in and out without any problems. More

by Druge1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

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Employee Rating

Twice I asked the service dept guy to check something that was stuck in the tire. I was assured he would have it checked. It was never checked. I expect better service when I bring my car to a ford deal More

by matthewstymiest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience. If you'd like to discuss this further, please reach out—we’d be happy to help ensure it gets properly addressed. Please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 22, 2025

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Employee Rating

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. More

by Anthony Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Aimmey Garcia

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 22, 2025

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Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 14, 2025

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Employee Rating

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Jon Christensen, Nickolaus Pfropper, John Anderson, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 10, 2025

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Employee Rating

Service was great and my car is in good working condition but they left their half drank coffee cup in my center counsel for me to dispose of. More

by TANNERMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Ortiz

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Mar 14, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your car is in good working condition. We apologize for the coffee cup left behind and appreciate you bringing it to our attention. We’ll make sure to be more careful in the future!

March 10, 2025

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Employee Rating

Service was fast and efficient. I will get my vehicles service here in the future More

by steelzombies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

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Mar 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're glad to hear the service met your expectations. We look forward to taking care of your vehicles in the future!

March 08, 2025

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Employee Rating

To expensive $225 for diagnostic need another diagnostic to find out what wrong with the car , pay for 3 diagnostic, think paying that much is ridiculous More

by aw2may
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 10, 2025

Murgado Lincoln of Chicago responded

We understand your frustration with the cost of diagnostics, and we sincerely apologize for any inconvenience this has caused. We aim to provide transparency in all our services, and we appreciate your feedback. Please feel free to reach out to us directly, and we’d be happy to discuss how we can better assist you moving forward.

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