Joshua Smith
Joshua Smith at Murgado Ford of Chicago

Joshua Smith

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.0
52 Reviews
4.0

52 Reviews

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52 Reviews of Joshua Smith

August 29, 2025

Dealership Rating
Employee Rating

Very clean respectful and quick service very helpful and knowledgeable will go back all the time More

by senadkraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

August 25, 2025

Dealership Rating
Employee Rating

great job by randy! !! great job by randy!!! great job by randy!!! great job by randy!!! More

by Thomas.G.Fabbrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Randy Holder

Aug 26, 2025

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

August 20, 2025

Dealership Rating
Employee Rating

good service good attention nice waiting rooms good courtesy good mechanic good deals good offer More

by ss_7404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Murgado Ford of Chicago responded

Thank you for your review! We're pleased to hear you had a positive experience with our service, attentive staff, comfortable waiting rooms, courteous team, skilled mechanics, and attractive offers. We appreciate your feedback and look forward to serving you again!

August 07, 2025

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Great communication with service department -pick up and delivery of car greatly appreciated. Thank You! More

by katekollar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Randy Holder

Aug 13, 2025

Murgado Ford of Chicago responded

We’re glad you had a positive experience with our service department, Kate. We’re happy the pick-up and delivery service was helpful and appreciate your feedback!

July 27, 2025

Dealership Rating
Employee Rating

My heaters in my seats weren’t working and you wanted to run a vechicle scan when all you have to do is feel the seat! Total xx!!!!!!!👎 also suggested things I didn’t need!!!! FOX Ford was much better to d More

by esfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Randy Holder

Aug 14, 2025

Murgado Ford of Chicago responded

We’re sorry you were disappointed with your service experience. Your feedback is important, and we’ll review it with our team to ensure a more accurate and helpful approach in the future.

July 18, 2025

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Employee Rating

randy in service goes above and beyond , great place to deal with. we will be coming back to have any service related issues. More

by JOE@JASHEET.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Murgado Ford of Chicago responded

Thank you, Joe! We’re happy to hear Randy goes above and beyond. We appreciate your trust and look forward to assisting you with any future service needs!

July 17, 2025

Dealership Rating
Employee Rating

Very helpful and engaging in wanting to fix service issues. Hopefully Ford motor can get itself together to clear a back log of recall notices. More

by bigstuff26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We’re glad our team was helpful and engaged in addressing your service needs. We share your hope that Ford resolves their recall backlog soon and appreciate your patience.

July 16, 2025

Dealership Rating
Employee Rating

I appreciate to be taken in as a walk in. I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that More

by Ocean Inc (Lidia)
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Randy Holder , The gentleman in parts, don't remember his name.

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your thoughtful feedback! We’re glad our team welcomed you warmly and appreciate your insights on the service pricing. We’ll review how we explain costs to make things clearer and more customer-friendly. Looking forward to earning that 5-star next time!

July 16, 2025

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Employee Rating

The actual work done on the car was ok, just extremely overpriced. Other dealerships are cheaper. More

by delinacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grant Mckay, Randy Holder

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear you felt the pricing was higher than expected. We strive to offer quality service at fair prices and will review this with our team. We appreciate you sharing your thoughts.

July 14, 2025

Dealership Rating
Employee Rating

I’m appreciative of their efforts to supply a loaner while my vehicle was serviced. Also, providing updates and information about the process the vehicle was a great help in time of need. Thank you More

by miriam_cooper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay, Randy Holder

Jul 16, 2025

Murgado Ford of Chicago responded

Thank you, Miriam, for your thoughtful feedback! We’re glad the loaner and updates made your service experience easier. We appreciate your kind words and look forward to assisting you again.

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