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Joshua Smith
Joshua Smith at Honda of Ames
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Joshua Smith

Service Manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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4.7
155 Reviews

Dealership Experience

13 yrs, 4 mos

Industry Experience

14 yrs

4.7

155 Reviews

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155 Reviews of Joshua Smith

September 24, 2023

Dealership Rating
Employee Rating

Helpful when making appointments. Get vehicle in immediately upon arrival. Perform work on a timely basis. More

by Hawgeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Cakerice, Jonathan Ballard

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Sep 25, 2023

Honda of Ames responded

Thank you for choosing Honda of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 22, 2023

Dealership Rating
Employee Rating

I bought my car here 5 years ago. They've handled all services without fail. I don't recall owning a car this trouble free. More

by DUDLEYLAYWICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2023

Honda of Ames responded

Dudley, Thanks for sharing about your experience with Honda of Ames. Joshua and our team appreciate your business and hope to see you again soon!

September 08, 2023

Dealership Rating
Employee Rating

Since my first Honda back when I was looking in the late 80s, the Honda dealership was in a building that was Montgomery Wards I believe. This was on the East side of South Duff. Let me jump forward, I'm no More

by Steven R Alt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley, Daniel Jenkins-Moore, Jonathan Ballard, Kyle Clark, Tracy Miller, Tom Albers

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Sep 10, 2023

Honda of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2023

Dealership Rating
Employee Rating

Clear pricing; always explain and ask for approval prior to performing service. They'll offer to do the easy repairs for you at a premium; this leaves it up to you if you want to spend $$$ on wipers, air fi More

by elbrincks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Cakerice, Jonathan Ballard, Tom Albers

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Sep 05, 2023

Honda of Ames responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

August 22, 2023

Dealership Rating
Employee Rating

It's very clean, service departments are very well ran. Sales departments I don't know much about, its been awhile since we've bought a vehicle. More

by ZIMM4CLONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Searcy, Melvin Gawley, Kyle Clark, Tracy Miller

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Aug 23, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 10, 2023

Dealership Rating
Employee Rating

Always get great service when I bring my car! We've bought 4 cars from them and get all service done here. More

by KDHASSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Augustine

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Aug 11, 2023

Honda of Ames responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 30, 2023

Dealership Rating
Employee Rating

The dealership staff is always courteous, and prompt with service or sales. Highly recommend them. The cars are excellent and reliable. More

by AAUSTIN61637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Goodman

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Jul 31, 2023

Honda of Ames responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2023

Dealership Rating
Employee Rating

Has always been very pleasant to work with. Service is done in a timely manner More

by bob13579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melvin Gawley

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Jul 31, 2023

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

June 07, 2023

Dealership Rating
Employee Rating

Fast friendly and attentive. Vehicle was serviced and ready to go ahead of time. Worth my drive to Ames. More

by RPROCYK65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2023

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2023

Dealership Rating
Employee Rating

Never followed up about my type of plan. Didn’t bother to go back and see if I qualified for a free service based on the type of plan I have. Honestly awful service. More

by nancyfregoso15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Searcy, Colton Potts, Daniel Jenkins-Moore, Isaac Lauber, John Pulver, Nathan Ryan, Tracy Miller, Brooke Thom, J.Edgar Potter

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Jun 06, 2023

Honda of Ames responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Nancy, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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