Joshua Lane

My service was great! !! I would recommend Serra Nissan to anyone who needs to service !! I would recommend Serra Nissan to anyone who needs to service More

by Quinn Verified Customer Verified Customer

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Very polite consistent got the job done didn't wait that long fixed the problem long fixed the problem More

by valleryaustin123 Verified Customer Verified Customer

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They are always friendly, accommodating, fast and efficient. I have not had one issue since purchasing my Jetta when needing it serviced. efficient. I have not had one issue since purchasing my Jetta when needing it serviced. More

by afowler4 Verified Customer Verified Customer

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Very reliable they did it excellent and I didn't have to want to long want to long More

by valleryaustin123 Verified Customer Verified Customer

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Joe truly set me up for success. Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road a Although I had recall for my car, things didn’t go smoothly initially. However, Joe was persistent and didn’t tire until he got me back on the road and running smoothly. More

by shanew Verified Customer Verified Customer

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Joe N was a fantastic asset. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. Frustrated with our issues but his clear communication is making us feel much better. That guy is a keeper. More

by bprice Verified Customer Verified Customer

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Joe Nance with the Serra Volkswagen Birmingham Service Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new v Center did an A+ job helping our family. Communication was clear and all expectations were exceeded. Joe provided guidance on the purchase of a new vehicle, as well. We are looking forward to continuing our relationship with Serra Volkswagen. More

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This dealership was very nice. One I came I was greeted and assisted. Any questions I had was answered. One I came I was greeted and assisted. Any questions I had was answered. More

by Jailyn Hale Verified Customer Verified Customer

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Overall, the experience was positive because all the people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete people I dealt with were friendly and accommodating and ultimately provided the service we needed on our vehicle. However, it took 3 days to complete a repair that I was told would likely take 5 to 6 hours. I understand that some repairs take longer than expected, but my main complaint is that the repair wasn't even started until the 3rd day. If I'm scheduling a service appointment 3 weeks in advance, don't have me drop the vehicle off for repair if you're backlogged two days. Contact me and offer to reschedule my appointment, so I'm not spending three days trying to ensure a family of 4 is getting where they need to be because we are down 1 vehicle. Doesn't this defeat some of the purpose of schedule a service appointment? This caused a lot of frustration and inconvenience, and also puts the service providers in an unnecessarily uncomfortable position when customers aren't happy. I do appreciate that we were offered a loaner on the 3rd day by Josh. Joe, Scott and Josh were amazing to work with. I just think the system needs to be evaluated, especially for non-critical repairs like ours, which was simply a warranty repair and recall. Hope this feedback helps! Thanks! More

by bryanrushing20 Verified Customer Verified Customer

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Everyone was very pleasant, and the service was fast. Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had th Something Serra may want to consider is adding value to the visit by offering a car wash. The two previous dealers (out of state) I used both had this service, and it was a nice personal touch. Just a suggestion! More

by kcovington2 Verified Customer Verified Customer

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