Joshua Lane

Joe in the Serra Volkswagen service center is a 10/10 employee. Our experience with Joe has made us Serra customers for life. employee. Our experience with Joe has made us Serra customers for life. More

by bprice Verified Customer Verified Customer

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Very friendly and smart staff. They took me on time and finished early. Thank you! They took me on time and finished early. Thank you! More

by steveashlee Verified Customer Verified Customer

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All personnel at Serra Volkswagen were caring, knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. knowledgeable professionals. I would highly recommend Serra Volkswagen for car care and service. More

by ennis_t Verified Customer Verified Customer

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When I arrived the staff was confused and rude. The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was sche The appointment scheduler put the wrong info in after speaking with me twice within 2 weeks prior to the appointment. Again, my appointment was scheduled two weeks in advance, When I arrived I was told they didn’t have my part and I don’t live close! Finally after having to get upset with them, I was told they did have my part which was simply a replacement bulb for my headlight. Then the tech came in and told me it was already working like I didn’t know what I was talking about! Turns out he was looking at the wrong side. They were still determined to make me feel stupid like it was working, but I am a 55 yr old grown woman who knows the difference between a light working and a light being out! I don’t just give money away for nothing! If it was working, why was I charged? They had the worst attitude! Customers were complaining about being there for over two hours just for an oil change! And they weren’t super busy!!! The music coming from the bay was extremely loud. When I commented on it the guy at the desk said as long as they’re getting the work done. How the customers felt was of no concern. More

by fowlercassondra Verified Customer Verified Customer

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My appointment was at 8 am but they didn’t open until like 8:10-8:15, they should be there by 7:30 to get everything opened before the first appointment like 8:10-8:15, they should be there by 7:30 to get everything opened before the first appointment More

by jace5bray2 Verified Customer Verified Customer

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definitely will get you back rolling asap, they really don’t play about being on time don’t play about being on time More

by kjlong333 Verified Customer Verified Customer

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There is really not much to say but the service was good and what I expected. and what I expected. More

by bhinton085 Verified Customer Verified Customer

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It was great. They even have transportation so I didn't have to call an uber. thanks alot They even have transportation so I didn't have to call an uber. thanks alot More

by shannaferguson Verified Customer Verified Customer

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I have taken a couple cars to this dealership and they always do a good job. always do a good job. More

by korey752 Verified Customer Verified Customer

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The team has always been informative to what any of my issues or concerns have been. Stright forward. This last visit was for an oil change I had prescheduled. I was in and out with in 30-45 minutes. issues or concerns have been. Stright forward. This last visit was for an oil change I had prescheduled. I was in and out with in 30-45 minutes. More

by afowler4 Verified Customer Verified Customer

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