Joshua Johnson

I am redoing this review with adequate detail because of the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to p the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to provide a detailed account of my experience for others to learn from. This will be a long read, but I assure prospective buyers that my experience highlights important lessons about dealing with this business. Why It Was About the Experience, Not the Price I hope the following points explain why my decision to walk away was based on the experience and not just the price. I must add that the dealership's response to my review only reinforced the poor experience. A. Lack of Honest Communication Every time I asked for an out-the-door price, your team stopped responding. It took repeated escalations to management before I finally received a proper response. Why was this necessary? This lack of transparency was frustrating and unprofessional. B. Poor Handling by Sales Team The fact that you had to step in as a manager speaks volumes about the inadequacy of your sales team. While you were marginally better than your subordinates, the overall experience remained disappointing. Your involvement didn’t resolve much—it only highlighted how poorly your team communicates. C. Manipulative Appointment Tactics Your salespeople seemed solely focused on booking appointments rather than providing clear answers. Once an appointment was booked, communication mysteriously stopped, or the salesperson conveniently went on leave. It felt like a pressure tactic rather than genuine customer service. I've dealt with many dealerships, and while some use manipulative tactics like yours, there are plenty of serious and transparent dealerships out there. D. Misleading Pricing Practices Getting a clear price was unnecessarily difficult. When I finally received an itemized breakdown, it included numerous questionable fees. For instance, $1,800 was added for LoJack under the guise of a mandatory fee—something that is blatantly misleading. The text size for these fees was deliberately small, making it easy to miss unless scrutinized closely. For any prospective buyers reading this: always request an itemized breakdown and carefully dispute every fee they try to add. E. Non-Competitive Pricing Even after calling out these deceptive practices, your pricing wasn’t competitive. A few days later, you had to drop the price further just to sell the car in question. By then, I had already decided against purchasing—not because of the price but because of the poor experience with your dealership. Questionable Review Practices I can’t help but feel that many of the positive reviews here don’t reflect reality. My experience was so drastically at odds with them that it raises doubts about their legitimacy. Instead of using my feedback as an opportunity to improve, both the manager and a salesperson (who barely worked with me) reached out to complain that my review wasn’t “representative” of their service. This behavior is unprofessional and symptomatic of deeper issues within your business. Final Thoughts I want to emphasize that I was genuinely interested in buying this car—it was your team’s behavior and practices that drove me away. I don’t mind paying more for a dealership that treats its customers with honesty and respect, but I refuse to support one that relies on deceitful tactics. To anyone considering this dealership: be vigilant about their pricing practices and insist on transparency at every step. Ask for an itemized breakdown of all fees (with a magnifying glass if necessary). Finally, I will be reaching out to Audi USA regarding my experience as Audi is known to have some of the customer experience, and I did feel that at every other Audi dealership I dealt with. It's possible that these guys are just untrained. If you're a customer who read this far, I hope this helps you! More

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My experience with Audi of Riverside was painless and I love that they were direct with me and worked hard to get me the vehicle I wanted! love that they were direct with me and worked hard to get me the vehicle I wanted! More

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Everyone was very polite and helpful. Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager Javier Ramirez, whom we purchased our vehicle from, was amazing. He was Knowledgeable, considerate, and went out of his way for me. The sales manager was awesome as well. Very kind and approachable and also made sure the deal would be done to my satisfaction. I applaud everyone there. More

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Terrible experience at this dealership. Made an appointment with Joshua for a car they just got in. Confirmed the appointment on multiple occasions. Flew into LAX and drove directly to deal Made an appointment with Joshua for a car they just got in. Confirmed the appointment on multiple occasions. Flew into LAX and drove directly to dealership (1.5hrs) only to find that Joshua had gone home and then was told by the Manager the car had been "sold." This despite the fact that an hour before I arrived they were still confirming my appointment time and had previously told me the car would be prepped and ready when I got there. No common courtesy or consideration at all. Not even sure they even had the car for sale. More

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My entire experience at Walter's Audi of Riverside was superlative. From start to finish, Joshua Johnson was extremely cordial and ensured that all of my questions were answered. He also made it a point superlative. From start to finish, Joshua Johnson was extremely cordial and ensured that all of my questions were answered. He also made it a point to check-in throughout the process so he could gauge whether or not I remained comfortable with my decision to purchase a new 2024 Audi Q3! Joshua took time to set up and review the MyAudi app. Then, he patiently waited while I transferred my belongings from the old vehicle to the new one and even offered to help! Superior and extraordinary customer service were definitely a priority. If there was a rating higher than 5 stars, Joshua definitely would receive that rating! 😊 Thanks Joshua Johnson for making the car buying process seamless and enjoyable! Walter's Audi of Riverside is fortunate to have you on their sales team, as you are truly an asset to the company. Joshua takes pride in making customers feel valued and it was apparent when he consistently asked, "Is there anything else that I can do for you?" I will definitely be a repeat customer and without hesitation, I would highly recommend this dealership to anyone who is looking to purchase a vehicle. You will leave there with a smile on your face...no buyer's remorse. Wishing you continued success at Walter's Audi of Riverside, Joshua Johnson!!! 😊 Blessings, Tanya Sweney-Black ❤️ More

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Josh Johnson my sales rep really knew all the ins and outs of the vehicles, broke down my 3 choices the pros and cons of each vehicle and made my purchasing experience fairly easy. He didn’t pressure me outs of the vehicles, broke down my 3 choices the pros and cons of each vehicle and made my purchasing experience fairly easy. He didn’t pressure me at all and was very professional . He is the reason why I made the purchase. Eduardo More

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Joshua Johnson went above and beyond with helping me get into my dream car. I had a great experience working with this individual and cannot thank him enough for all of his help. He answered all 500 questio into my dream car. I had a great experience working with this individual and cannot thank him enough for all of his help. He answered all 500 questions I had, has great communication, is highly knowledgeable, and overall just a kind person to work with. As someone that was very nervous to go into a car dealership, Josh made me feel very comfortable with the entire car buying process. Dealerships need more people like him. I strongly recommend asking for Joshua Johnson when going into Walter's Audi to find your dream car. More

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Today I have bought a new car with Stephen and it was a great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as wel great experience! I will go back to him all the time now. Everyone who helped during this process made it very easy and smooth. Thank to Kevin as well for making this possible.! More

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Josh Johnson was a pleasure to work with — got me into a lovely used VW ID.4 and was both informed and supportive throughout the process. Even dropped the car off at my house (an hour long drive)! Would def lovely used VW ID.4 and was both informed and supportive throughout the process. Even dropped the car off at my house (an hour long drive)! Would definitely work with him again! More

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Super friendly and attentive! They went above and beyond to provide exactly what I was looking for! Great experience! They went above and beyond to provide exactly what I was looking for! Great experience! More

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