Joshua Hansmeier | Page 74

Your waiting area needs work. It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standard It is dingy and dark with no amenities. How about a tv? The coffee machine was nice and there eventually was popcorn. But it’s not up to the standards of me previous 2 Honda dealerships in Wisconsin. More

by 3JENRN Verified Customer Verified Customer

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Joshua helped me make the appointment and the car was ready before the time he told me it would be done. ready before the time he told me it would be done. More

by KDFOLLETT Verified Customer Verified Customer

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They are professional, did good work and responded timely. Joshua is engaging and also knowledgeable. timely. Joshua is engaging and also knowledgeable. More

by KFIELDER2 Verified Customer Verified Customer

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They put my car together wrong and forgot pieces horrible. I can not get ahold of a manager to tell them about everything that’s happened been back there five times and still haven’t fixed stuff I s horrible. I can not get ahold of a manager to tell them about everything that’s happened been back there five times and still haven’t fixed stuff I showed them they did wrong More

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Fast, efficient and skilled service. Texted me recommendations quickly. Work done in timely fashion. They set me up with an Uber so I didn't have to sit at the dealership, Texted me recommendations quickly. Work done in timely fashion. They set me up with an Uber so I didn't have to sit at the dealership, More

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What JJ DidI Can't Be More Grateful He Is The Best Salesman I Ever With Worked With I Got A Real Nice Car New And The Sales Was Fast Salesman I Ever With Worked With I Got A Real Nice Car New And The Sales Was Fast More

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This rating is based on my experience after bringing my vehicle in for its first paid maintenance June 28, 2021. BEWARE of possible warranty scams. I was assigned Service Manager, Joshua Hansmeier, who vehicle in for its first paid maintenance June 28, 2021. BEWARE of possible warranty scams. I was assigned Service Manager, Joshua Hansmeier, who asked me why I had come in that day and how the car was doing. I explained that I was only there for scheduled maintenance, and nothing was wrong with the car. Later, Joshua approached me in the waiting room and told me, 'a "safety check" had been done, and a leak had been found in the seal of the condenser to the AC.' I was puzzled because the AC was working just fine; no pooling condensation, no blowing warm air, no noise. Condensers usually go out after 10-15 years. This car is 4 years old. Safety check? He explained that the leak, 'was a gas, and I wouldn't notice it.' This seemed odd to me, but, at that moment, I will trust that he is the expert, and they must have found something in the diagnostic that maybe would have been missed otherwise. This 'repair' is under warranty. Joshua was very nice; very professional. There was no charge to me, and I was provided a rental car. I was never shown the defective part upon pick up. Not a huge deal. Okay, alright. And then I read the invoice... "Customer states AC blowing warm, check and advise" No, no I did not state that. I did state that nothing was wrong with the car. Commission is made off of manufacturer warranties- The customer doesn't have to pay- so no push-back there. However, the part is unnecessarily removed, perhaps compromising the original factory seal. Plus, it's a lie. June 30- Left a nice message requesting a cb from Joshua. He never did. June 30- Made requests with receptionists (2) to speak with the person who was in charge of the service managers. I was told they couldn't find anyone, didn't know his name, but would leave a message (for him). One said she would tag it as urgent, and I should hear back immediately from this person. Never did. July 7- Spoke to another off-site receptionist- Again, he couldn't get through to anyone, but would leave a message for the person in charge of managers. July 7- Spoke to a Service Advisor at another valley Honda dealer for advice. He told me that the false statement attributed to me was questionable. That if there was a leak in the condenser, it would have been blowing hot. It wasn't. Got the name and number to Bell Honda's Service Director, Glen Denny (the person in charge of the managers). I left him a message to please call me back. No response. All they had to do is get back to me. The fact that no one would, especially the Director, is highly suspicious and extremely poor customer service. More

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I have a Honda CrV and have been working with Bell Honda service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell H service since I got it a couple years ago. Would t bring it anywhere else. Joshua Hansmeier is amazing and would highly recommend both him and Bell Honda! More

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More than expected The service Manager Joshua promised us fast and complete service. We live 2 hours west of Bell. The car went in at9am and was ready before 1pm. Jo The service Manager Joshua promised us fast and complete service. We live 2 hours west of Bell. The car went in at9am and was ready before 1pm. Joshua moved everything along and resolved all problems. not only do we love our new insight but we are thrilled with the personal as promised service. Thanks Annie & Pete More

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Love this place I used to own a Honda that I serviced here, now I own a Toyota but still come here for service because I know I’m not going to have the experience I g I used to own a Honda that I serviced here, now I own a Toyota but still come here for service because I know I’m not going to have the experience I get with Joshua Hansmeier anywhere else!” More

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