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Joshua Gonzalez
Joshua Gonzalez at Genesis of Naples
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Joshua Gonzalez

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.4
8 Reviews
4.4

8 Reviews

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8 Reviews of Joshua Gonzalez

March 29, 2025

Dealership Rating
Employee Rating

Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and More

by PEEFISH
Service Time
Service Communication
Recommend Dealer
No
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Mar 31, 2025

Genesis of Naples responded

It's disappointing to hear about your experience with our service department. We strive for clear communication and timely repairs, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'll address these issues internally to improve our customer service standards. If you'd like to discuss this further or have any questions, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 29, 2025

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Employee Rating

It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Colgan, Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

March 26, 2025

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Employee Rating

Great Valet service. Handled all my issues perfectly. Took time to answer several questions concerning G90 functions and setting More

by MJACOBSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis

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Mar 26, 2025

Genesis of Naples responded

Thank you for the kind words! We're delighted to hear that our valet service at Genesis of Naples met your expectations and addressed all your questions. Safe travels with your G90!

March 24, 2025

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Employee Rating

On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 24, 2025

Genesis of Naples responded

Cheryl, we're delighted to hear that our team at Genesis of Naples provided you with such a convenient and friendly experience. Thank you for sharing your positive feedback!

March 14, 2025

Dealership Rating
Employee Rating

Performance uneven. Felt like I was thrown out of a bar when I stopped to ask about an oil change. On another occasion , I had to beg/fight for a loaner when car not r More

by CASHWH
Service Time
Service Communication
Recommend Dealer
No
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Mar 17, 2025

Genesis of Naples responded

Thank you for sharing your experience with us. It's concerning to hear about the uneven performance and challenges you've faced, though we're glad Peter provided outstanding service. To clarify, we only offer courtesy cars based on the type of service and availability; they are not guaranteed during every visit. Please feel free to reach if you have any outstanding questions or concerns. - Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 09, 2025

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Employee Rating

I had a good experience with Genesis of Naples this past week. Thank you very much. More

by tom@sirgrout.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Genesis of Naples responded

Thanks so much, Tom. We look forward to your next visit to Genesis of Naples!

February 08, 2025

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Employee Rating

JC was the most courteous and helpful service man I have ever met! He was great More

by peckle00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Genesis of Naples responded

While we appreciate the kind feedback about JC, it is disappointing to see the low rating. If there is anything more we can do to improve your visit or earn your 5 stars, please don’t hesitate to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 07, 2025

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Employee Rating

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

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