Joshua Dabney
Joshua Dabney at Suburban Ford of Waterford
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Joshua Dabney

Business Manager

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.3
19 Reviews
4.3

19 Reviews

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19 Reviews of Joshua Dabney

November 02, 2024

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Employee Rating

Sold me a car that overheated at some point before I drove. Blew a head gasket less than year having it and let me take it home with a bad wheel barring that was messed up before they sold the car to me More

by Sirhustlealot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 06, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. It's concerning to hear about the issues you've faced with your vehicle. We strive for transparency and quality in our sales, so this feedback is troubling. If you could please reach out to me at the e-mail address below with your name and contact information, I'd like to address these concerns directly and see how we can assist you further. Thank you, Liam Tuohy - Used Vehicle Manager - liamtuohy@suburbancollection.com

October 22, 2024

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These guys were awesome. Ryon Merglewski kept me updated constantly through the buying process and he was attentive to all the small details. He was humble, kind, and prof More

by ShannonM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryon Merglewski

Oct 23, 2024

Suburban Ford of Waterford responded

Hi Shannon, we're delighted to hear that Ryon provided such attentive and professional service at Suburban Ford of Waterford. Thank you for sharing your experience with us! Enjoy your new car!

August 22, 2024

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James helped me find a used car that checked all the boxes! He let me test drive a couple and make a no-pressure decision. I couldn't have asked for a better rep! More

by dancrgrl108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Marchetti

Aug 22, 2024

Suburban Ford of Waterford responded

We're delighted to hear that James provided a no-pressure and helpful experience at Suburban Ford of Waterford! Enjoy your new ride, and thanks for the great review!

May 22, 2024

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Something is wrong with the windshield this dealer had installed. I bought it with a cracked windshield and the understanding that they’d replace it when I got home from my trip. Since it’s replacement my More

by Lbjohnson1949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Rogin

May 22, 2024

Suburban Ford of Waterford responded

Thank you for taking the time to leave us a review. This is certainly not what we want for our customers after a repair. We'd like to investigate this matter further and find an appropriate solution for you. Please reach out at your earliest convenience so we can rectify this situation together. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

February 27, 2024

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Loved working with Melissa Young, she was an absolute pleasure. She was very personal, caring, affective & got the job done. More

by Sabrina C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Wortman , Melissa Young

Feb 27, 2024

Suburban Ford of Waterford responded

Sabrina, we're so glad to know that Melissa provided you with such a positive experience at Suburban Ford of Waterford. We appreciate your kind words and look forward to serving you again in the future!

November 16, 2023

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Employee Rating

By far the worse experience at a dealership in my car buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells More

by Edwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Scarpaci

Nov 18, 2023

Suburban Ford of Waterford responded

Hi Edwin, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (248) 781-7700 to speak to our manager directly.

October 20, 2023

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Employee Rating

Josh was great to work with . He explained everything to us and told us about all the options available to protect our vehicle . More

by msavon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Norm Stern, Sam West

Oct 21, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 17, 2023

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Employee Rating

Buyer beware: Vehicles have a mandatory $1000 upcharge for perma-plate, that was never mentioned or explained. More

by JBK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bill Sommer, Jeff Huvaere

Oct 19, 2023

Suburban Ford of Waterford responded

Hello, thank you for sharing this recent experience with us. Please give us a call at (248) 781-7700 and we will do our best to make this better. We hope to hear from you soon.

Oct 25, 2023

JBK responded

I meet with the general manger and he explained basically that Waterford has terrible water and it ruins the paint and the dealership wants to protect their product. So by applying an aftermarket $1000 dollar coating called perma plate, in which the cost is passed on to the customer without choice, the vehicle will be protected from Waterford’s harsh water, bird poop and acid rain. He even offered to show me some damage on vehicles (sounds like a scare tactic to me). Maybe Suburban Ford should contact the city manager Gary Wall to discuss the water they are so worried about. The GM also told me that they put perma plate on all vehicles because people trash the vehicles when they lease and it protects the dealership when they turn the cars back in for resale. I explained that I bought a vehicle and that this is not my problem and the customer should not be forced into buying an aftermarket product if they don’t want it. The problem is that it was never verbally explained or pointed out that this was a $1000.00 upcharge passed on to the customer, it was merely a line item listed amongst all the other fees which I feel is extremely deceiving. Plus the fact that they have you complete all the paperwork online, electronic signatures and all again is shady and an easy way to hide additional costs. This thousand dollar add on was not listed on the dealers window sticker either. When I asked the GM who is responsible for telling the customer about this cost, his response was the salesman. When I asked the salesman whose responsibility it was to inform the customer, his response was the finance guy. When I asked the GM if this was a good customer service plan he said, well you signed the contract and I can’t do anything about it now. My final response was this, "so you are okay with me walking away feeling that Suburban Ford is deceitful to their customers because they do not have a transparent and systematic way of informing customers of an automatic $999.99 (thousand dollar) upcharge to each of their vehicles without the customer having a choice. His polite response was "I am sorry you don't believe in our business model, this happens at all of our Suburban dealerships. He did say that if I wanted to order a car online the perma plate would not be included and that would be the only way the additional $1000 dollar charge could be avoided. The saddest part to our family is that in a time of extreme inflation, families need every dollar they can to keep afloat, and that a company would take advantage of a community using the bad water as an excuse to upcharge all of their vehicles. There may be more to the story but that is the one told to me, so I feel the need to tell all who will listen, buyer beware. My plan is to inform Ford Motor Company and the Better Business Bureau. My family lives and serves in this community and we and they deserve better. Transparency builds trust and our trust has been lost at Suburban Ford of Waterford.

September 28, 2023

Dealership Rating
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I’m on my fifth vehicle lease from Suburban Ford of Waterford. Their sales team, finance team and management team are always top notch to work with. That’s what keeps us coming back. More

by carlalukenbill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Laurie Moses, Zach Lukebill

Sep 29, 2023

Suburban Ford of Waterford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

September 14, 2023

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Employee Rating

This place Took 7 hours of my life that I will never get back. Being a young female, they also thought I would believe 11% is a great interest rate on a car loan. They were unable to honor the 6.4% I was of More

by A person
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kean was my salesman

Sep 17, 2023

Suburban Ford of Waterford responded

Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 674-4781. We look forward to hearing from you.

Sep 17, 2023

Suburban Ford of Waterford responded

Hello, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (877) 999-7121 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Sep 21, 2023

A person responded

The wild saga continues. The truck I purchased was not cleaned and the heat does not work. The cost of this will be more of my time!

1

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