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Joshua Berberena

Overview Reviews (44)

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Joshua Berberena

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Joshua Berberena

Premium Sales Consultant

495 Chrysler Jeep Dodge Ram

732 Rogers Street
Lowell, MA 01852

I’m honest, consistent, & reliable. I pride myself in product knowledge and helping people get the best deal possible. It’s my job to help! So if you’re looking for someone you can trust to purchase your next vehicle from please Give me a call here at 495 Chrysler Jeep Dodge Ram.

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4.5

44 Reviews

Overview Reviews (44)

Dealership Experience

13 yrs, 11 mos

Industry Experience

13 yrs, 11 mos

Specialties & Trainings

Performance Institute Jeep Expert

Performance Institute Ram Expert

Performance Institute Mopar Expert

Performance Institute Uconnect Expert

View more specialties & trainings

4.5

44 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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44 Reviews of Joshua Berberena

January 17, 2024

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Employee Rating

Things were going well until they got my credit score. Well I have to go get a job soon and earn money for my score must be really low. Well I have to go get a job soon and earn money for my score must be really low. More

by Bug man

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bill Tierney, James W. Smith, Shahriar Ghandchi, Phil Prieur

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January 08, 2024

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Employee Rating

Nice helpful to customers recommending to any one wants to buy a car ou service to buy a car ou service More

by mannyc66

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tierney, James W. Smith, Phil Prieur, Robert Currie, Kyle McEnany

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December 02, 2023

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Employee Rating

Outstanding service department. Fixed brakes and ebrake under warranty bc it was caused by seal leak. Fixed brakes and ebrake under warranty bc it was caused by seal leak. More

by TMilHyn

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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October 19, 2023

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495 Chrysler always goes above and beyond to get our cars serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very serviced in a timely manner. Check in is quick, easy and pleasant. The fully stocked waiting room is comfortable with wifi, a TV, and beverages. Very good customer service. More

by Nicole Veno

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tierney, James W. Smith, Shahriar Ghandchi, ike Twombly, tonygh99 Admin, Phil Prieur, Robert Currie, Kyle McEnany

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October 15, 2023

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They offered a laughable trade in value for my used ram. 5000 less than anyone else offered. I would do your homework and make sure you are getting a fair value for your trade in. They clearly don’t value t 5000 less than anyone else offered. I would do your homework and make sure you are getting a fair value for your trade in. They clearly don’t value the product they sell if they won’t offer much for trade in for it. The manager never even came over to talk to me!!! More

by TheDealerrater

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Other Employees Tagged: Bill Tierney

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Oct 17, 2023 -

495 Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. We apologize for any frustration or disappointment you may have experienced during your visit. We strive to provide fair and competitive trade-in values for our customers, and we regret to hear that the offer made fell short of your expectations. We understand that trade-in values can vary between dealerships, and we apologize if the offer we provided was not in line with what you had anticipated. We are constantly reassessing and updating our trade-in pricing to provide the best value possible. Regarding your comment about the manager not coming over to talk to you, we apologize for any inconvenience this may have caused. We strive to provide exceptional customer service, and we regret if you felt overlooked during your visit. We will ensure that this feedback is addressed with our team to improve our communication and customer experience. If there is anything further we can do to assist you or address your concerns, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to make it right.

Oct 17, 2023 -

TheDealerrater responded

You clearly don’t want to sell your trucks as you have sooo many on the lot. Guess I’m not the only one getting very poor offers. OTHER CUSTOMERS I RECOMMEND YOU STAY AWAY FROM THESE RIP OFFS!

July 22, 2023

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495 dodge has been great. My wife and I have bought both of our vehicles there and will continue going there. They have been hassle free and helpful every time. The service d My wife and I have bought both of our vehicles there and will continue going there. They have been hassle free and helpful every time. The service department has been great with time lines and accommodating when something has gone wrong. More

by Seanb1010

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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June 22, 2023

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The best dealer in town ❤️ good business Good friendly Good service Good salesman Best place friendly Good service Good salesman Best place More

by Khmerboyz2180

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Bill Tierney, James W. Smith, Shahriar Ghandchi, ike Twombly, tonygh99 Admin, Phil Prieur, Robert Currie, Kyle McEnany

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February 26, 2023

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The sales folks, Shah and Josh, were great to work with. Made for a very smooth transaction. Made for a very smooth transaction. More

by ken_lewis

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shah

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February 21, 2023

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Employee Rating

I had a wonderful experience and would highly recommend buying a vehicle from them. Thanks again buying a vehicle from them. Thanks again More

by Dman119

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bill Tierney, James W. Smith, Phil Prieur, Robert Currie, Kyle McEnany

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November 01, 2022

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Employee Rating

Very easy to work with. Just had to go sign the papers and pick up. Just had to go sign the papers and pick up. More

by Jimdec79

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Orlando

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Nov 02, 2022 -

Jimdec79 responded

Very easy to work with Great place!!!

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Joshua Berberena

Premium Sales Consultant

495 Chrysler Jeep Dodge Ram

44 Reviews of Joshua Berberena

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