Josh Tilley

Service was perfect and the car is amazing, attention and patience all the time, really good service patience all the time, really good service More

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This was a very refreshing experience. I had made an appointment to go to Keffer for Saturday January 25. However, in the intervening time, I found and made a deal completly online with I had made an appointment to go to Keffer for Saturday January 25. However, in the intervening time, I found and made a deal completly online with another dealer. So, I sent an email thanking them for their time, but cancelling the appointment. I received a text on Friday from Josh Tilley, New Car Manager, asking if they could try to beat the offer that the other dealer had provided. I texted Josh back the details, and a few minutes later I heard back from Nick Defelice, General Manager, stating he could beat that deal and to come on down. Now, I have bought quite a few cars, so I took that statement with a healthy dose of cynicism. But I had to be in the area of the dealer that night anyway, so I stopped in. I was pleasantly greeted by Daemion, who got me set up with Jordan. Jordan told me that the car was already in detail... I said whoa, we haven't made a deal yet. So we went inside, and while the price they were giving me was lower, the payments weren't lining up. Jordan went back and worked with Josh, and then all three of us sat down and hashed out the details. In the end, I got the deal I was looking for and Nick was true to his word - they did beat the deal. I even walked away with more than I was looking for! I then met with Phil to sign the papers and finish the finance side of things. Phil was personable and professional, and we were done in no time. The car still had some work to do in detailing, so I said I would come back to pick it up the next morning. The entire process, from the time Daemion greeted me until I walked out the door, was just over an hour... Well, I went in today to finish up, pay my down payment and take delivery. I was expecting to be there for about an hour or so... I was in and out in 10 minutes. Phil took my payment and had me sign a few papers, while at the same time Jordan was putting the temp tag on my car. I shook hands with Phil, shook hands with Josh, and was out the door. Jordan showed me the features of the car and set me up with the Mazda Connected Services, and that was that. I don't usually come online and write "good" reviews. Much like everyone else, I'm very quick to go and write one when something is bad, but don't take the time when it's great. I wanted to be sure to leave a review in this case because I had no expectations of them actually matching the deal, much less beating it. Add to that it was one of the fastest and most pleasant car buying experiences I've ever had. I would highly recommend Keffer Mazda to anyone in the market for a new car in the Greater Charlotte/Lake Norman area. Everyone I interacted with was personable and very easy to work with, and I'm glad I took the time to go down and see what they had to offer. More

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I think Keffer Mazda is a good dealership and the people that I dealt with were knowledgeable and honest. One of the better experiences I have had buying a car (although it was different not having to deal that I dealt with were knowledgeable and honest. One of the better experiences I have had buying a car (although it was different not having to deal with the games and xx). Still spent quite a bit of time there but it was well worth it in the end! I had an appointment and met with Daniel and Brandon. Daniel was very knowledgeable about the different trims and cars in general. He had all the answers and was very honest even about some of the sarcastic questions I had. I must say I enjoyed my experience and the help I received from Daniel Dewalt - He needs a raise or an increased commission. He had already sold a car and my appointment was at 11 AM. Can't beat that! Brandon was shadowing Daniel and was with us the whole time too. He did have info. about the Mazda's and was also very helpful. He had a pleasant disposition as did Daniel. I have to say that was one of the better experiences I had buying a car (and I've bought many), in fact almost enjoyable! Josh, the manager, seemed sincere and helpful as well. More

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