Josh Thomes

Easy purchase. Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min. Very accommodating, they came and picked us up from the train depot! We were in and out of the dealership in 45 min. More

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Sadly, the last interactions with this dealership (or lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes o lack thereof) is what is driving this negative review. I was a return customer and was in the process of buying my second vehicle from Josh Thomes on August 19, 2024. During the finance process, Luke Burfield made an error in my paperwork which resulted in my having to return 5 days after I left with my new Tuscon. My options then were either to pay another $500 to keep the coverage package I thought I had left with, or have it cancelled. Because it was his error, it didn't seem right that I had to "pay" for that. Being presented with no other option, I reluctantly agreed to cancel it but expressed my unhappiness because that coverage was something I wanted. On my drive home from that interaction with Luke, Alex Irlin, the GM at the dealership, happened to call for feedback on my experience. I explained the situation. He said he understood and that he'd see what he could do. I never heard from him again. I left a voicemail for him and two emails over the next couple weeks. No response. Then two days after the call from Alex, Josh called to see how it was going with the new Tuscon. I explained the situation to him, as well, even though I knew it really had nothing to do with him. Josh has always been so considerate and responsive; I was sure I'd hear back from him. He said he would talk to Alex and get back to me. I've heard nothing more from either of them. I realize they've gotten what they wanted out of me at this point - a sale and a clean transaction in their books. All dealerships are fighting for relationships with buyers and this one would have been SO easy for them to maintain. They haven't. Very disappointing. More

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Do NOT work with Lariah as your sales person. I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the pric I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the price on a vehicle her face and body language became angry and serious saying "there's no negotiation." When I mentioned I had a manager elsewhere willing to work with me she said it was "full of xxxx." I had to remind her to keep her profanity to a minimum because I don't handle myself in that manner and would expect she wouldn't either in her work environment. Nonetheless she had the audacity to say that I was "clearly angry" mind you I'm a very calm person and dislike being that customer who gives others a hard time but I was taken aback by her behavior and aggressive attitude. It was evident she was trying to make the sale and get me out of there and yeah I'll call her out on this rude behavior of hers. Reason I gave the place any stars at all is because of Keith the manager who apologized for her behavior and threw in some mats for me. Josh and Luis were also really great people to work with. My greatest respect to Luis, a gentleman who really knows his stuff and didn't mind explaining concepts until I fully understood them. Recap: avoid Lariah unless you want someone who is unable to keep their impulsive and rude behavior under control just to make a sale. Everyone else was really cool. More

by Pgomez Verified Customer Verified Customer

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Was able to find a car and price that worked for my budget in one day. budget in one day. More

by anthonyraiola5 Verified Customer Verified Customer

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Josh was the best! He had the car ready for me to see when I arrived to test drive. He listened and was respectful when I told him we needed to be in and out quickly. He had the car ready for me to see when I arrived to test drive. He listened and was respectful when I told him we needed to be in and out quickly. Romelo in finance was equally respectful and very non-pushy. Very happy with our vehicle and we will definitely be back for the next kids car. Thank you Josh and Romelo. More

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Our salesperson Josh was outstanding! ! Our dealings with Finance mgr and Sales mgr very disappointing! We got the feeling they didn't really care about us. They questioned our documentati ! Our dealings with Finance mgr and Sales mgr very disappointing! We got the feeling they didn't really care about us. They questioned our documentation of military service. We did not receive the advertised "3 months no payments" because "we didn't ask for it!" We would recommend this dealership ONLY because of our salesperson. Purchasing a new vehicle should have be a fun experience, but doing the paperwork turned into a nightmare. Contact me for more details. More

by pamandgaryk Verified Customer Verified Customer

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Josh and Luis were outstanding to work with and made buying a car stress free and easy! I was able to find exactly what I wanted the day of and make an appointment to lease the car that day. I was delig buying a car stress free and easy! I was able to find exactly what I wanted the day of and make an appointment to lease the car that day. I was delighted with this location and the service that was provided More

by kasey42 Verified Customer Verified Customer

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Everyone was nice and professional throughout the process. When signing up for automatic payments;the first payment was taken immediately instead of 60 or 90 days later as I was told.Also cancelled process. When signing up for automatic payments;the first payment was taken immediately instead of 60 or 90 days later as I was told.Also cancelled a maint.plan and I am waiting for the $2000 or so to be credited to my account. More

by pschamplin Verified Customer Verified Customer

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Great salesmen. Very laid back. Which I appreciate. Thanks him for me. Very happy with the car. Very laid back. Which I appreciate. Thanks him for me. Very happy with the car. More

by rthayer2 Verified Customer Verified Customer

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I had a great experience working with Josh. For over a month I communicated with him and he was responsive and helpful. As a single woman, purchasing a car is intimidating. But Josh treated me For over a month I communicated with him and he was responsive and helpful. As a single woman, purchasing a car is intimidating. But Josh treated me with respect and didn’t try to sell me more than he knew I was looking for. Financing was smooth and extremely informative. I will definitely purchase from this dealership again. More

by carisagood Verified Customer Verified Customer

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